Top 7 Fixes for Snapchat Not Showing Messages on Android and iPhone
Snapchat messages provide an excellent way to stay connected with loved ones. The multimedia features extend beyond text, enabling the sharing of photos, videos, GIFs, and more. However, what should you do if your Snapchat messages fail to appear or load on your Android or iPhone?
When your Snapchat messages disappear or fail to show up, you could miss important updates from friends and family. Here are a few tips to solve the problem quickly.
1. Rule Out Issues With Your Internet
If your internet is slow or patchy, you might think the Snapchat app is to blame. Before trying anything else, test your network connection with an internet speed test or stream a video on YouTube to check if it plays smoothly. If the internet is not the issue, try the following fixes.
2. Close and Reopen the Snapchat App
Snapchat may have issues opening or running on your Android or iPhone, causing it to fail to load properly and display your messages. To resolve this, you can try force-closing the app and reopening it. On an Android device, long-press the Snapchat app icon, then tap the ‘i’ icon. From there, select Force stop.
For iPhone users on Snapchat, swipe up from the bottom of the screen (or press the Home Screen button twice) to access the app switcher and close the Snapchat card.
Reopen the Snapchat app and check if your messages show up.
3. Check the Blocked Users List
Is Snapchat not showing messages from a specific contact? Ensure you haven’t blocked that person. Here’s how to check. Step 1: Open the Snapchat app, tap your profile icon, then tap the gear icon to access the settings menu.
Step 2: Scroll down and tap on Blocked Users. If your friend is on this list, tap the X icon next to their name to unblock them.
4. Sign Out and Sign Back In
Signing out of the Snapchat app and signing back in can help re-establish the connection between your account and the server, addressing authentication issues that may be preventing your messages from showing up. Here’s how you can do it.
Step 1: Open Snapchat on your Android or iPhone. Tap the profile icon at the top-left corner and tap the gear-shaped icon in the top-right corner to open Settings.
To make your review more concise and impactful, follow these steps:
1. Scroll down to the end of the page and tap Log Out.
2. Select Log Out again to confirm.
5. Check Snapchat Server Status
You may not be the only one having trouble viewing your Snapchat messages. If Snapchat servers are having a rough day, the app will not load your text or voice messages. You can visit a website like Downdetector to see if others are experiencing similar problems.
If it’s a server issue, you can only wait for Snapchat to resolve it.
6. Clear Snapchat App Cache
As you use Snapchat on your Android or iPhone, the app creates temporary files called cache to enhance your experience. This data can become corrupted and affect the app’s performance. To remedy this, Snapchat allows you to clear the cache within the settings menu. Follow these steps on both Android and iPhone. Step 1: In the Snapchat app, tap your profile icon and then the cog icon to open settings.
Step 2: Scroll down to Account Actions and tap Clear Cache. Select Continue when prompted.
7. Update the App
If you’ve disabled automatic app updates on your phone, you might be using an outdated version of the Snapchat app, which can cause issues like this. To fix it, go to the Play Store (Android) or App Store (iPhone) and update the app. Then, check if your messages are displaying correctly.
End Your Snapchat Struggles
Issues with the Snapchat app can impact communication, causing confusion. Before opening Snapchat on your browser to check messages, try the above tips to fix the problem.
As Fred Humiston, the author behind Twothirds.us, I focus on providing practical and easy-to-follow guides and solutions for a variety of technical issues that people commonly face.
My articles cover a wide range of topics, from troubleshooting out-of-sync audio on TikTok and managing Firestick devices, to understanding the impact of Capcut on video quality and resolving sound issues on Hisense Roku TVs.
I also delve into more general tech tips, like how to block numbers on landlines or use VPNs without Wi-Fi. My goal is to make technology more accessible and less intimidating for everyone, whether you’re a tech novice or a seasoned user. I strive to offer clear, concise, and helpful advice to make your digital experience smoother and more enjoyable.