How to Cancel an Order on Amazon Using PC and Mobile

How to Cancel an Order on Amazon Using PC and Mobile

If you use Amazon, you may occasionally make a mistake or change your mind after placing an order. Canceling an Amazon order is simple and saves you money, time, and frustration. In this article, we will guide you on how to cancel an order on Amazon using both a PC and a mobile device.

How to Cancel an Order on Amazon Using PC and Mobile

Depending on your demographic, Amazon has different rules and policies for canceling orders and processing refunds. Generally, you can cancel an order before it has been shipped. If the order is shipped, you can refuse delivery or return it before the due date. Refunds are typically processed within 2-4 business days. Now, let’s begin with the article.

How to Cancel Physical Orders on Amazon Using PC

The desktop version of Amazon provides a birds-eye view of the options involved in the process. The steps may seem complicated, but they are not. Let’s guide you through the steps.

Step 1: Go to Amazon and sign in.

How to Cancel an Order on Amazon Using PC and Mobile

Step 2: Click the ‘Returns & Orders’ tab at the top-right corner.

How to Cancel an Order on Amazon Using PC and Mobile

You will be directed to the Orders page.

Step 3: Scroll, find the order you want to cancel, and click the Cancel items button.

Note: If you don’t see the Cancel items button, chances are your item has already shipped, and the only way to cancel is to place a return or talk to the Amazon customer support team.

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How to Cancel an Order on Amazon Using PC and Mobile

Step 4: Select a reason for canceling the order from the drop-down menu.

How to Cancel an Order on Amazon Using PC and Mobile

Step 5: Click ‘Cancel selected items in this order.’

How to Cancel an Order on Amazon Using PC and Mobile

Your order has been canceled. You will receive an email from Amazon confirming this. Keep reading if you can’t access your PC and want to cancel using the Amazon Mobile app.

How to Cancel Orders on Amazon App for Android or iOS

The process of canceling an order from the Amazon app has been enhanced and simplified. Here’s how:

Step 1: Open the Amazon app and go to the Me tab at the bottom.

How to Cancel an Order on Amazon Using PC and Mobile

Step 2: Select the Your Orders option.

Step 3: Select the order you want to cancel. It will take you to the list of orders you placed on Amazon.

How to Cancel an Order on Amazon Using PC and Mobile

Step 4 : Tap Cancel order.

How to Cancel an Order on Amazon Using PC and Mobile

Step 5: Request cancellation and select a cancellation reason (optional) from the drop-down menu.

How to Cancel an Order on Amazon Using PC and Mobile How to Cancel an Order on Amazon Using PC and Mobile

Step 6: Select Request Cancellation.

How to Cancel an Order on Amazon Using PC and Mobile

To cancel your Amazon order on the mobile app, follow these steps. If you need to cancel a physical order, read on.

How to Cancel Digital Orders on Amazon

Canceling a digital order is easier than canceling a physical order. The steps are the same for both desktop and app; however, we have segmented them for ease of understanding. Let’s begin.

On PC

Reviewing amazon in your preferred browser is the first step.

How to Cancel an Order on Amazon Using PC and Mobile

Step 2: Hover over ‘Accounts & Lists’ and select ‘Memberships & Subscriptions.’

How to Cancel an Order on Amazon Using PC and Mobile

To access your memberships and subscriptions page, go to your Amazon account. On this page, you’ll find a list of Amazon digital products that you use or subscribe to, such as Prime Video and Audible. To cancel a digital order, select it from the list and click on its Settings button. In this demonstration, we will use Audible cancellation as an example.

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How to Cancel an Order on Amazon Using PC and Mobile

Step 4: In the Audible settings page, under ‘Membership Options & Help,’ click Cancel Membership.

How to Cancel an Order on Amazon Using PC and Mobile

Step 5: Log in to your digital account to verify your identity.

Note: In our case, it is the Audible login page.

How to Cancel an Order on Amazon Using PC and Mobile

To cancel your Audible subscription on Amazon, follow these steps and delete the subscription. This will successfully cancel your digital order. Want to know how to access the same settings on the Amazon mobile app? Continue reading.

On Amazon Mobile App

Step 1: Open the Amazon app and go to the Me tab.

Step 2: Scroll down until you find the Notifications settings.

Step 3: Tap on Notifications to access the notification preferences.

Step 4: Customize your notification settings by toggling on or off the notifications you want to receive.

Step 5: Once you have made your selections, tap Done to save your changes.

Step 6: You can always come back to the Notifications settings to make adjustments.

Step 7: Enjoy a personalized notification experience tailored to your preferences.

By simplifying the text and eliminating redundant phrases, we have created a more concise set of instructions for customizing notification settings in the Amazon app.

How to Cancel an Order on Amazon Using PC and Mobile

Step 2: Go to the Your Account option.

How to Cancel an Order on Amazon Using PC and Mobile

Step 3: Scroll down and select ‘Memberships & Subscriptions.’ You will see all your digital purchases listed.

How to Cancel an Order on Amazon Using PC and Mobile

Step 4: Choose the digital product you want to cancel and tap on its settings. Note: For the demonstration, we will cancel the Audible account.

How to Cancel an Order on Amazon Using PC and Mobile

Step 5: Audible settings, ‘Membership Options & Help,’ Cancel Membership.

How to Cancel an Order on Amazon Using PC and Mobile

You will be directed to the Audible login page. Follow the steps on Audible to delete your subscription.

That’s it! You have successfully cancelled your digital subscription. If you have any questions, please refer to the FAQ section below.

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FAQs on Cancelling Orders on Amazon

1. Can I cancel a product after it is shipped?

The ability to cancel a shipped product will vary depending on the circumstances and the specific seller or Amazon’s policies. Generally, once an item has been shipped, it cannot be canceled by the buyer. However, customers have the option to refuse delivery or return the item for a refund.

2. Does Amazon refund canceled orders?

If you cancel an order on Amazon before it is shipped, you will receive a full refund to your original payment method. Typically, the refund will be processed within a few days.

Knowing how to cancel an order on Amazon allows you to initiate a refund if necessary. However, it’s important to note that the rules and policies for canceling and refunds on Amazon may vary depending on the seller, product, or circumstances. Therefore, it is advisable to thoroughly review the seller’s policies and guidelines before placing an order. Additionally, you might find it helpful to learn how to get and print a receipt from Amazon.

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