Enhance Facebook Messenger Experience with Chatbots

Enhance Facebook Messenger Experience with Chatbots

Facebook’s Messenger app is a highly successful mobile and messaging platform with over 900 million users worldwide.

Enhance Facebook Messenger Experience with Chatbots

If that tidbit has caught your attention, maybe I can draw you in closer with this next piece of news. At Facebook’s April 12-13 F8 conference, their chatbot initiative for Messenger was announced.

Your next question might be: what is a chatbot? Well, it’s a piece of interactive AI software. The basic idea is that users can interact with the bot as they would with a human in order to get information or carry out a task. It’s quite intriguing.

Chatbots have already found great success in China through WeChat. People can easily make restaurant reservations and book taxis with the app.

Messenger’s appeal lies in its large user base and the streamlined communication offered by chatbots. The convenience offered by chatbots, particularly on Messenger, is the standout factor. Why use multiple apps when you can simply utilize an interactive Messenger bot for various tasks, such as booking taxis, with minimal effort?

Enhance Facebook Messenger Experience with Chatbots

You probably already have Messenger anyway. That’s the reasoning behind introducing chatbots to the app. That sums up the value proposition of Messenger bots.

Now let’s dive into how they work.

Note:

How it Works

Launch your Facebook Messenger app and search for the bot you want to access. Input the name of the bot in the search bar located in the Recent Tab.

Enhance Facebook Messenger Experience with Chatbots

The app I’m using in this example is Hi Poncho. It allows users to quickly check the weather by inputting their location. Tap on the name of the app to begin your interaction.

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Enhance Facebook Messenger Experience with Chatbots

The app will guide you on how to interact with it.

Enhance Facebook Messenger Experience with Chatbots

Interactions are generally easy. When the app requires a response, tap the available buttons/options.

Enhance Facebook Messenger Experience with Chatbots

Relevant information is usually presented with fitting, beautiful imagery, enhancing the overall experience.

Enhance Facebook Messenger Experience with Chatbots

Conclusion

Currently, not many companies have released bots for Messenger. However, this is expected to change as Messenger has a large user base. It’s important to note that chatbots may not be able to provide certain specific details and actions. In such cases, users will need to visit the relevant company’s website.

But this isn’t necessarily a bad thing. Chatbots are excellent at providing quick details and performing routine actions. Messenger’s chatbots are already impressive and will become more prevalent in the app’s interface as they continue to develop and gain popularity.

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