7 Best Fixes for Cannot Send Files on WhatsApp Web

7 Best Fixes for Cannot Send Files on WhatsApp Web

WhatsApp Web allows you to access and share files on a larger screen. However, have you encountered difficulties sending files through WhatsApp Web? If so, here are some solutions to address this issue.

1. Check Your Internet Connection

If you need to transfer files such as photos, videos, and PDFs, check your internet speeds. If you have a dual-band Wi-Fi router, connecting to a 5GHz frequency band can improve internet bandwidth and speeds. Additionally, moving closer to the router can result in a stronger connection.

2. Check The File Size

WhatsApp allows transfer of files up to 2GB in any format. So, if your internet works well, check out our post on compressing video files for Mac and PC.

3. Reload WhatsApp Web

Reloading your WhatsApp Web profile page on the web browser is similar to refreshing a webpage. This simple solution can be quite useful in various situations when there is an issue with a webpage. Occasionally, you may need to reload WhatsApp Web to sync messages from your mobile device. In such cases, you will receive a prompt in the top-left corner to do so.

You can try force quitting the web browser and reopening it to resolve the issue. Force quitting stops all processes related to the browser and prevents it from running in the background. This will also apply if you are using the WhatsApp Web on your PC or Mac. Here’s how to do it.

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For Mac

Step 1: Click the Apple menu icon in the top-left corner.

Step 2: Select Force Quit from the options.

Step 3: Select your browser name and click Force Quit.

Step 4: Press Command + Spacebar to open Spotlight Search, type your browser name, and press Return to relaunch it.

For Windows

Step 1: Press Control + Alt + Delete on your keyboard.
Step 2: Open Task Manager.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 3: Select your browser from the list and right-click. Then choose “End Task” from the menu.

Step 4: Click the Windows icon, type the browser name, and press Enter to launch it.

5. Clear Cache and Cookies

Cache and Cookies of a web browser reset it to a near stock state, keeping only your custom settings. This means you will have to log in to your favorite sites again the next time you visit them. However, deleting the browser Cache and Cookies should not affect the auto-fill feature of most browsers. Therefore, you can try this solution if you are experiencing any issues with WhatsApp Web.

The following steps apply to Mac and Windows.

Step 1: Open Firefox on your Mac or Windows PC.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 2: Click the hamburger menu in the top-right corner.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 3: Select Settings.

7 Best Fixes for Cannot Send Files on WhatsApp Web

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Step 4: Select Privacy and Security from the top-left corner.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 5: Scroll down and click on Clear Data button under ‘Cookies and Site Data’ section.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 6: Click Clear button in bottom-right corner to confirm.

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7 Best Fixes for Cannot Send Files on WhatsApp Web

6. Update Your Web Browser

After clearing the Cache and Cookies, try updating your Web Browser if you still can’t send files on WhatsApp Web. A buggy version of your browser can limit your experience using certain websites, such as WhatsApp Web.

Update Google Chrome (Mac and Windows)

Open Google Chrome on your Mac or Windows PC.

7 Best Fixes for Cannot Send Files on WhatsApp Web

It is crucial to click the three dots in the top-right corner and choose Help in order to proceed with Step 2.

7 Best Fixes for Cannot Send Files on WhatsApp Web

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Step 3: Click on About Google Chrome.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 4: If an update is available, download and install it.

Step 5: Open WhatsApp Web and check if the problem is solved.

Step 1: Press Command + Spacebar to open Spotlight Search, type Check For Software Updates, and press Return.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 2: Download and install the update if available.

Step 3: Open WhatsApp Web in Safari to check for a resolution.

Update Firefox

Step 1: Open Firefox on Mac or Windows PC.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 2: Click the menu icon in the top-right corner.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 3: Select Settings.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Step 4: Scroll down and click on Restart to Update Firefox or Check For Updates.

7 Best Fixes for Cannot Send Files on WhatsApp Web

Download and install the update or restart the browser to update it.

Open WhatsApp Web to check if the problem is solved.

7. Use WhatsApp Desktop App

We recommend using the official WhatsApp Desktop App on your Mac or Windows PC if the provided steps don’t work. Download the app using the links below and sign in by scanning the QR code.

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These solutions will help you upload and send files on WhatsApp Web. You can also read our post if your phone cannot scan WhatsApp Web QR Code.

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Paurush Chaudhary is an experienced writer specializing in editorial refinement and language efficiency. He has worked with brands such as Mr. Phone and Digit, producing videos and working as a copywriter. In his free time, he indulges his curiosity about streaming platforms and devices like Apple TV and Google TV. On weekends, he enjoys watching movies and trying to reduce his never-ending watchlist.

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