7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

WhatsApp allows you to connect with family and friends through text, audio, and video calls. You can also react to messages using emojis, but video calls remain the most satisfying option.

Users have reported a black screen issue when switching between audio and video calls or switching apps during a WhatsApp video call. The only solution is to disconnect and start the call again. Here is a list of solutions to fix this problem.

1. Switch From Mobile Data to Wi-Fi

Start by switching from Mobile Data to Wi-Fi. Mobile data strength varies depending on location, so while you may have good connectivity for calls, the same may not hold true for mobile data speed. Additionally, many users have daily data limits. To ensure a smooth WhatsApp video call, it is advisable to connect your iPhone to Wi-Fi.

2. Check Your Internet Speed

After switching to Wi-Fi, check your speed. Your ISP might be facing downtime or performing maintenance in your area. When this happens, your connectivity will be spotty and WhatsApp Video Calls may show a black screen randomly.

3. Switch to a 5GHz Frequency Band

Switching to the 5GHz frequency band can significantly improve your WhatsApp video call quality and address the black screen issue. However, make sure you stay within range of your router as a 5GHz network has area restrictions. Check our guide to boost your router’s Wi-Fi signal.

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7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

4. Check If WhatsApp Has Camera Access Permissions

After installing a software update or to prevent accidental video calls, you may have revoked camera access for WhatsApp. Regardless, it’s important to check if WhatsApp has camera access for video calls. Follow these steps:

1. Open the Settings app on your iPhone.

2. Scroll down and tap on WhatsApp.

3. Check if the toggle for ‘Camera’ is active. If it is, tap to turn off, wait a few seconds, and turn it on again.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Close Settings and open WhatsApp to check if the problem persists during a video call.

WhatsApp offers a data-saving feature for audio and video calls, which is beneficial for those with limited mobile data plans. However, this option may cause issues during video calls, such as a black screen. To resolve this, consider disabling the feature when using Wi-Fi for video calls. Follow these steps:

Step 1: Open WhatsApp on your iPhone.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 2: Tap the Settings icon at the bottom-right corner.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 3: Select Storage and Data on the screen.

Step 4: Disable the option of ‘Use Less Data for Calls.’

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Start a video call in WhatsApp and check if there is still a black screen.

Clearing the DNS Cache improves page load times and internet experience. It also clears storage space. To fix the black screen issue during WhatsApp video calls, clear the DNS Cache on your iPhone using one of the three methods below.

Step 1: Open Settings.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 2: Turn on Airplane Mode.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 3: Tap the toggle again after 10-15 seconds to disable Airplane Mode. Step 1: Open Settings.

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7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 2: Tap on General.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 3: Scroll down and tap on Shut Down.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 4: Turn off your iPhone by swiping the slider left.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 5: Long-press the Power Button to reboot your iPhone.

To reconnect to your Wi-Fi network, enter the password. This will also reset your iPhone’s cellular data settings, so you’ll need to set it up again.

Here’s how to do it:

1. Open the Settings app on your iPhone.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 2: Tap General.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 3: Scroll down and tap on ‘Transfer or Reset iPhone.’

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 4: Select Reset at the bottom.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 5: Tap Reset Network Settings.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

7. Update WhatsApp

This black screen issue can occur if you or the other person use an outdated WhatsApp version. To be safe, update the WhatsApp app to the latest version. Follow these steps:

1. Open the App Store.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 2: Tap your profile icon at the top-right corner.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Step 3: Swipe down to refresh the Profile Settings page. Step 4: Scroll down and check for WhatsApp update.

7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone

Once you’ve found a suitable upgrade for your WhatsApp app, download and install it. After the installation is complete, close the App Store and initiate a video call using WhatsApp.

Use Video Calls on WhatsApp With Ease

To eliminate the black screen issue in your WhatsApp video calls, update the app regularly.

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