7 Best Fixes for Black Screen During WhatsApp Video Call On iPhone
WhatsApp allows you to connect with family and friends through text, audio, and video calls. You can also react to messages using emojis, but video calls remain the most satisfying option.
Users have reported a black screen issue when switching between audio and video calls or switching apps during a WhatsApp video call. The only solution is to disconnect and start the call again. Here is a list of solutions to fix this problem.
1. Switch From Mobile Data to Wi-Fi
Start by switching from Mobile Data to Wi-Fi. Mobile data strength varies depending on location, so while you may have good connectivity for calls, the same may not hold true for mobile data speed. Additionally, many users have daily data limits. To ensure a smooth WhatsApp video call, it is advisable to connect your iPhone to Wi-Fi.
2. Check Your Internet Speed
After switching to Wi-Fi, check your speed. Your ISP might be facing downtime or performing maintenance in your area. When this happens, your connectivity will be spotty and WhatsApp Video Calls may show a black screen randomly.
3. Switch to a 5GHz Frequency Band
Switching to the 5GHz frequency band can significantly improve your WhatsApp video call quality and address the black screen issue. However, make sure you stay within range of your router as a 5GHz network has area restrictions. Check our guide to boost your router’s Wi-Fi signal.
4. Check If WhatsApp Has Camera Access Permissions
After installing a software update or to prevent accidental video calls, you may have revoked camera access for WhatsApp. Regardless, it’s important to check if WhatsApp has camera access for video calls. Follow these steps:
1. Open the Settings app on your iPhone.
2. Scroll down and tap on WhatsApp.
3. Check if the toggle for ‘Camera’ is active. If it is, tap to turn off, wait a few seconds, and turn it on again.
Close Settings and open WhatsApp to check if the problem persists during a video call.
WhatsApp offers a data-saving feature for audio and video calls, which is beneficial for those with limited mobile data plans. However, this option may cause issues during video calls, such as a black screen. To resolve this, consider disabling the feature when using Wi-Fi for video calls. Follow these steps:
Step 1: Open WhatsApp on your iPhone.
Step 2: Tap the Settings icon at the bottom-right corner.
Step 3: Select Storage and Data on the screen.
Step 4: Disable the option of ‘Use Less Data for Calls.’
Start a video call in WhatsApp and check if there is still a black screen.
Clearing the DNS Cache improves page load times and internet experience. It also clears storage space. To fix the black screen issue during WhatsApp video calls, clear the DNS Cache on your iPhone using one of the three methods below.
Step 1: Open Settings.
Step 2: Turn on Airplane Mode.
Step 3: Tap the toggle again after 10-15 seconds to disable Airplane Mode. Step 1: Open Settings.
Step 2: Tap on General.
Step 3: Scroll down and tap on Shut Down.
Step 4: Turn off your iPhone by swiping the slider left.
Step 5: Long-press the Power Button to reboot your iPhone.
To reconnect to your Wi-Fi network, enter the password. This will also reset your iPhone’s cellular data settings, so you’ll need to set it up again.
Here’s how to do it:
1. Open the Settings app on your iPhone.
Step 2: Tap General.
Step 3: Scroll down and tap on ‘Transfer or Reset iPhone.’
Step 4: Select Reset at the bottom.
Step 5: Tap Reset Network Settings.
7. Update WhatsApp
This black screen issue can occur if you or the other person use an outdated WhatsApp version. To be safe, update the WhatsApp app to the latest version. Follow these steps:
1. Open the App Store.
Step 2: Tap your profile icon at the top-right corner.
Step 3: Swipe down to refresh the Profile Settings page. Step 4: Scroll down and check for WhatsApp update.
Once you’ve found a suitable upgrade for your WhatsApp app, download and install it. After the installation is complete, close the App Store and initiate a video call using WhatsApp.
Use Video Calls on WhatsApp With Ease
To eliminate the black screen issue in your WhatsApp video calls, update the app regularly.
As Fred Humiston, the author behind Twothirds.us, I focus on providing practical and easy-to-follow guides and solutions for a variety of technical issues that people commonly face.
My articles cover a wide range of topics, from troubleshooting out-of-sync audio on TikTok and managing Firestick devices, to understanding the impact of Capcut on video quality and resolving sound issues on Hisense Roku TVs.
I also delve into more general tech tips, like how to block numbers on landlines or use VPNs without Wi-Fi. My goal is to make technology more accessible and less intimidating for everyone, whether you’re a tech novice or a seasoned user. I strive to offer clear, concise, and helpful advice to make your digital experience smoother and more enjoyable.