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7 Best Fixes for Amazon Prime Video Not Playing in HD on iPhone and Android
The Amazon Prime Video app for iPhone and Android allows you to continue binge-watching on the go. Many iPhone and Android models now support HDR content playback on platforms like Prime Video.
If Prime Video isn’t playing in HD on your iPhone or Android phone, you might still be able to watch the show or movie, but you won’t fully enjoy the details. This post will provide solutions to help you fix the problem and get Amazon Prime Video to play content in HD on Android and iPhone.
1. Check Streaming Quality Settings
The Prime Video app allows you to adjust your streaming quality settings on iPhone and Android. You can also enable the Data Saver option to save on Mobile Data and Wi-Fi. However, to play HD content, you must disable Data Saver and choose the appropriate streaming quality. Check our post to learn how to view your streaming quality settings in the Prime Video app.
2. Disable Data Saver
After disabling Data Saver in the Prime Video app, you can turn it off on your iPhone or Android phone. Here’s how.
On iPhone
Step 1: Open the Settings app and tap on Wi-Fi.
Step 2: Tap the Info icon next to your selected Wi-Fi network name.
Step 3: Tap the toggle next to Low Data Mode.
Step 4: Tap on Mobile Network.
Select Mobile Data Options and choose Data Mode.
Ensure Low Data Mode is disabled. Open the Prime Video app to check if the problem is solved.
Step 1: Open Settings and tap on Network and Internet.
Step 2: Tap on Data Saver and toggle Use Data Saver.
Step 3: Close Settings and open Prime Video to check for a solution.
3. Enable Hardware Acceleration (Android)
Hardware Acceleration is available for the Prime Video app on Android, ensuring smooth video playback. Enabling this feature forces the app to use the GPU instead of the CPU on your device.
Step 1: Open the Prime Video app and tap the profile icon at the top-right corner.
Step 2: Tap the Settings icon at the top-right corner and select Stream and Download.
Step 3: Enable the toggle for Hardware Acceleration.
Try playing a movie or show after the update to check if it plays in HD.
4. Disable Battery Saver
To watch high-quality content, disable Battery Saver on your iPhone or Android. This feature conserves energy by restricting app functionality.
On iPhone
Step 1: Open Settings and tap Battery.
Step 2: Disable Low Power Mode by tapping the toggle.
Step 3: Close Settings and open Prime Video to check for a solution.
On Android
Step 1: Open Settings and tap on Battery.
Step 2: Tap Battery Saver and disable Use Battery Saver.
Step 3: Close Settings and open Prime Video to check if the problem is solved.
5. Force Quit and Relaunch Prime Video App
If the Prime Video app isn’t playing in 1080p on your mobile, try force quitting and relaunching the app. This should fix the issue.
On iPhone
Step 1: On the home screen, swipe up and hold to reveal the background app windows. Step 2: Swipe right to find Prime Video and swipe up to close the app.
Step 3: Relaunch Prime Video and check if the problem is solved.
On Android
Step 1: Long-press the Prime Video app icon and select App Info.
Step 2: Tap on Force Stop and select Ok to confirm.
Step 3: Close App Info, then reopen Prime Video to play HD content.
The app cache enhances app responsiveness over time. However, a corrupted app cache can disrupt app functionality. This applies to Prime Video as well, so we recommend clearing its cache to resolve any issues.
On iPhone
Step 1: Open the Settings app and select General.
Step 2: Tap on iPhone Storage and select Prime Video.
Step 3: Tap on Offload App and confirm.
Step 4: Download the app again and check if the problem is solved.
On Android
Long-press the Prime Video app icon and select App Info.
Step 2: Tap on Storage and Cache and select Clear Cache to confirm.
After closing App Info, relaunch Prime Video to play HD content.
The last resolution is installing the latest version of the Prime Video app on your iPhone and Android phone. This will eliminate any bugs that may be causing the issue.
Watch Prime Video in HD
The Amazon Prime Video app has a large library of HD and 4K Ultra HD content. If HD content isn’t playing on your iPhone or Android, these methods will help fix that. Also, check our guide if Prime Video isn’t playing HD content on your desktop web browser.
As Fred Humiston, the author behind Twothirds.us, I focus on providing practical and easy-to-follow guides and solutions for a variety of technical issues that people commonly face.
My articles cover a wide range of topics, from troubleshooting out-of-sync audio on TikTok and managing Firestick devices, to understanding the impact of Capcut on video quality and resolving sound issues on Hisense Roku TVs.
I also delve into more general tech tips, like how to block numbers on landlines or use VPNs without Wi-Fi. My goal is to make technology more accessible and less intimidating for everyone, whether you’re a tech novice or a seasoned user. I strive to offer clear, concise, and helpful advice to make your digital experience smoother and more enjoyable.