6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Microsoft Outlook allows you to send attachments up to 20MB. If the attachments are larger, Microsoft sends them as OneDrive links in your email. This means the files will be uploaded and stored on your OneDrive. You can change your OneDrive storage plan if you frequently send large files.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

You can download attachments using the Outlook app on your iPhone and Android phone. However, if the attachments are not downloading in the app, here are the best ways to fix this issue.

1. Check Internal Storage and File Permissions

If you have trouble downloading attachments in the Outlook app, check your internal storage. Insufficient storage on your phone can prevent you from downloading email attachments. Verify your iPhone or Android’s internal storage situation.

On iPhone

Open the Settings app and tap on General.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android 6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 2: Tap on iPhone Storage and check the remaining internal storage space.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

You can remove unused apps and clear Other Storage if it takes up too much space. After clearing storage, open the Outlook app to download the attachments again.

See also  How to Make Gmail and Outlook the Default Email Client on iPhone

On Android

Step 1: Open Settings and tap on Storage.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android 6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 2: Check All Apps to see which ones consume the most storage on your Android.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

To make your Android more efficient, delete unnecessary apps and review Outlook’s file download permissions.

Step 3: To access App Info, long-press the Outlook app icon and select it.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 4: Tap Permissions and choose Files and Media.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android 6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 5: Ensure file access is enabled.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

2. Switch to 5G or Wi-Fi

If you can’t open attachments in the Outlook app, switch to a faster mobile internet connection. If you are outdoors, try switching to a 5G mobile network. If you are indoors, switch to a Wi-Fi network. It will improve the download speed.

3. Disable Low Data Mode

Depending on your connection type, we suggest disabling Low Data Mode or Data Saver on your mobile. You might have turned on the feature to save data balance. But if your attachments have a larger file size, we suggest disabling the feature.

Step 1: Open the Settings app and tap Wi-Fi.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android 6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 2: Tap the Info icon next to your Wi-Fi network and disable Low Data Mode.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android 6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 3: Return to Settings and select Mobile Service.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 4: Tap on Mobile Data Options and select Data Mode.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android 6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 5: Disable Low Data Mode.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 6: Close Settings and open Outlook to check if the problem is solved.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

On Android

Step 1: Open Settings, tap on Network, and Internet.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android 6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 2: Select Data Saver and disable Use Data Saver.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android 6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 3: Close Settings, open Outlook to check if the problem is solved.

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6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

4. Login Again to Outlook Account

To fix the issue with your email conversations not loading in the Outlook app, try logging out and logging back in to your account. This applies to both iPhone and Android devices. Refer to our post for instructions on removing your Outlook account from the app. Afterward, simply log back in to your account to download the attachments.

5. Force Quit and Relaunch Outlook

A simple solution you can try if the problem persists. This will give the Outlook app a fresh start on your iPhone and Android phone.

Force Quit on iPhone

Step 1: On the home screen, swipe up and hold to reveal the background app windows.
Step 2: Swipe right to find the Outlook app window and swipe up to remove it.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 3: Relaunch Outlook and check if the problem is solved.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Force Quit on Android

To make the Outlook app icon appear larger on your home screen, follow these steps:

1. Long-press the Outlook app icon.

2. Select App Info.

That’s it! By following these steps, you can easily make the Outlook app icon appear larger on your home screen.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 2: Tap Force Stop and confirm by selecting Ok.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android 6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

Step 3: Close App Info and relaunch Outlook to check if the problem is solved.

6 Best Fixes for Outlook App Not Downloading Attachments on iPhone and Android

6. Update Outlook

Upgrading your Outlook app to the latest version on your iPhone or Android phone is the final solution. This will fix any bugs present in the current version that may be causing the problem.

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Download Outlook Attachments

If the Outlook app is not downloading attachments on your mobile, these solutions will help. We have also covered solutions for Windows PC users who cannot open attachments in Outlook.

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