- 1 6 Best Fixes for Microsoft Word Not Opening on iPhone, iPad, and Mac
6 Best Fixes for Microsoft Word Not Opening on iPhone, iPad, and Mac
Microsoft has offered Office apps on macOS for years, with a visual interface that differs slightly from the Windows version. You can also sync and edit documents on your iPhone, iPad, or Mac with your Windows devices.
Some users complain that they can’t use the app on their iPhone, iPad, or Mac. If you face the same problem, here are the best ways to fix Microsoft Word not opening on iPhone, iPad, and Mac.
1. Check Your Microsoft 365 Subscription
The most important prerequisite for using any Microsoft Office app on your Apple device is a Microsoft 365 subscription. So, if the Microsoft Word app won’t open on your iPhone, iPad, or Mac, you need to check the status of your Microsoft 365 subscription. Here’s how.
Step 1: Open the Microsoft 365 site in a web browser on your Mac. Step 2: Sign in to your Microsoft account by clicking the option in the top-right corner.
Step 3: Click the profile icon in the top-right corner and select My Profile.
Step 4: Click on Service and Subscriptions in the Menu Bar.
Step 5: Click on Manage next to your Microsoft 365 subscription details.
Step 6: Check for billing issues on your account. If your previous payment failed, update your billing information.
After confirming your Microsoft 365 subscription, you can log in again to your account in the Microsoft Word app.
On iPhone and iPad
Step 1: Open the Microsoft Word app on your iPhone or iPad.
Step 2: Tap the profile icon at the top-right corner and select your Microsoft account.
Step 3: Tap on Sign Out at the bottom-right. Then select Sign Out again to confirm.
Step 4: Tap on Sign In again and check if the problem is solved.
Step 1: Press Command + Spacebar to open Spotlight Search, type “Microsoft Word,” and press Return.
Step 2: Click your profile icon at the top-left side.
Step 3: Select Sign Out.
Step 4: Click the profile icon again at the top-left and sign in to your Microsoft account.
checking if the problem is solved.
If Microsoft Word is not responding or crashing, force quit and relaunch the app on your iPhone, iPad, or Mac for a fresh start.
On iPhone and iPad
Step 1: On the home screen, swipe up to reveal the background app windows.
Step 2: Swipe right to find the Microsoft Word window and swipe up to close the app.
Step 3: Open Microsoft Word again and check if the problem is solved.
Step 1: Click the Apple logo and select Force Quit.
Step 2: Select Microsoft Word from the app list and click Force Quit.
Step 3: Relaunch Microsoft Word.
4. Create a New User Account (Mac)
Creating a new User Account on your Mac can resolve the issue if Microsoft Word is still not working. This option is not available for iPhone or iPad. Here’s how.
Step 1: Press Command + Spacebar to open Spotlight Search, type System Settings, and press Return.
Step 2: Scroll down the left menu and select Users and Groups.
Step 3: Click Add User.
Step 4: Enter your Mac passcode and click Unlock.
Step 5: Enter the details of the new user and create a new login password before clicking Create User at the bottom right side.
Step 6: Create the user, then click the Info icon beside the new profile.
Step 7: Toggle Allow User to Administer Computer. Click Ok.
Please restart your Mac by clicking the Apple logo at the top-left corner and selecting Restart. Once your Mac has restarted, click the Apple logo again to log out of your current user account.
Step 10: Sign in with your new user account and open Microsoft Word to check if the problem is solved.
5. Delete Microsoft Word Preference Files (Mac)
Microsoft Word creates preference files based on your usage on Mac like keyboard shortcuts. If the problem is not fixed yet and you see a notification of ‘the application Microsoft Word can’t be opened’ on your Mac, you can relocate the Word preference file temporarily.
Step 1: Launch Finder on your Mac and click on Go at the top Menu Bar.
Step 2: Go to Folder.
Step 3: Type ~/Library in the search box on your Mac screen. Then select the first search result.
Step 4: Select the Containers folder from the options.
Step 5: Open the folder and search for “com.microsoft.Word.plist” in the top-right corner of the search box.
Step 6: Select the file and drag it to the Recycle Bin.
Step 7: Relaunch Microsoft Word on your Mac and check if the problem is solved.
6. Update Microsoft Word
If the solutions haven’t worked, try updating the Microsoft Word app on your iPhone, iPad, or Mac. There may be a bug in the current version that’s causing the problem.
Manage Word Files
These solutions fix the issue of Microsoft Word not opening on your iPhone, iPad, or Mac. Also, read our post to learn how to create a protected PDF file in Microsoft Word.
As Fred Humiston, the author behind Twothirds.us, I focus on providing practical and easy-to-follow guides and solutions for a variety of technical issues that people commonly face.
My articles cover a wide range of topics, from troubleshooting out-of-sync audio on TikTok and managing Firestick devices, to understanding the impact of Capcut on video quality and resolving sound issues on Hisense Roku TVs.
I also delve into more general tech tips, like how to block numbers on landlines or use VPNs without Wi-Fi. My goal is to make technology more accessible and less intimidating for everyone, whether you’re a tech novice or a seasoned user. I strive to offer clear, concise, and helpful advice to make your digital experience smoother and more enjoyable.