Top 7 Ways to Fix Snapchat Memories Not Loading on Android and iPhone

Famously known for sending disappearing photos and videos, Snapchat realized the importance of saving favorite snaps and introduced Memories. After all, disappearing messages may be fun, but some snaps deserve more. While you might visit Memories in Snapchat to relive your favorites, sometimes Snapchat fails to load them.

If you’re having trouble loading Memories on Snapchat, your photos from your last vacation are safe. We’ll provide troubleshooting tips to help you fix any issues with Snapchat Memories. Let’s get right to it.

1. Check Internet Connection

All your Snapchat memories are stored on the server, so a poor internet connection on your phone can cause these issues. To check your phone’s internet connectivity, stream a high-quality YouTube video or run a speed test.

2. Check If Snapchat Is Down

If the internet connection seems alright, check if the Snapchat servers are up using Downdetector, a third-party tool that tracks service outages, including Snapchat. Visit the Downdetector website to see if others are experiencing similar issues.

Lack of app permissions is a reason your Snapchat memories won’t load. Check permissions in your Android or iPhone Settings. Here’s how.

Android

Step 1: Long-press the Snapchat app icon and select the Info icon from the menu that pops up. On the App Info page, go to Permissions.

Step 2: Enable all permissions.

Step 1: Launch the Settings app, scroll down to Snapchat, and open it.

Step 2: Allow Snapchat access by enabling all required permissions in the respective toggles.

4. Sign Out and Sign In

If you’re facing the issue despite allowing all necessary permissions, try signing out and signing back into your Snapchat account. This will force the app to reconnect with its servers and might fix the issue. Here’s how:

Step 1: Open the Snapchat app and tap on the Profile icon in the top left corner. Then tap on the gear icon to open Snapchat Settings.

Step 2: Scroll down to select Log out. Tap Yes to save login information.

Restart the app and sign back in. Check if Snapchat can load memories.

Whenever you load content on Snapchat, such as memories, filters, stickers, or stories, it is stored as cache on your phone’s local storage. This cache helps Snapchat avoid repeatedly downloading the same content from the server. However, if this cache becomes inaccessible or corrupted, the Snapchat app may fail to load memories.

To fix this issue, you can use the built-in option to clear the Snapchat cache on your Android or iPhone.

Here are the steps to clear the Snapchat cache:

1. Open the Snapchat app and tap on the profile icon, followed by the gear icon to access the Snapchat settings.

2. Scroll down to Account Actions and tap on the Clear Cache option. Confirm the action by choosing Clear when prompted.

Once cleared, relaunch the app to see if you can load memories.

6. Update Snapchat App

If you’re still having trouble loading memories on Snapchat, it could be because of your current app version. Updating to the latest version should fix any issues. Open Play Store or App Store on your Android or iPhone, install any pending updates for Snapchat, and see if it helps.

7. Reinstall Snapchat

If none of the solutions work, uninstalling and reinstalling the Snapchat app may be your last option. This will often fix all app-related issues.

Memories are crucial to Snapchat. While you can save photos on your camera roll, the app lets you easily revisit snaps on any device. Concerned about Snapchat security? Here are ways to protect your account.