Top 7 Ways to Fix Photos and Videos Not Loading on Facebook Messenger

Top 7 Ways to Fix Photos and Videos Not Loading on Facebook Messenger

Facebook Messenger has all the features of a modern instant messaging app. In addition to messaging, it allows you to share photos and videos with friends and family. However, you may encounter issues with photos and videos not loading. This can often be due to a slow internet connection or corrupted cache. Here are some troubleshooting tips to resolve this problem.

1. Toggle Airplane Mode

Before we address advanced solutions, let’s rule out any issues caused by intermittent internet connections. Toggling Airplane mode can refresh all network connections on your phone, so start with that.

To access Airplane mode on an Android device, open the Settings app and go to Connections. Turn on the toggle next to Airplane mode and then turn it off after a minute or so.

For iPhone X and higher, swipe down from the top-right corner of the screen to bring up the Control Center. For older iPhones, swipe up from the bottom of the screen. Tap the Airplane icon to turn on Airplane Mode. Wait a minute or two before turning it off.

Finally, reopen the Facebook Messenger app and check if it can load photos and videos.

2. Update the Facebook and Messenger App

Using an outdated version of the Facebook app on your Android or iPhone can trigger the ‘This media is no longer available’ error in the Messenger app. Make sure you have the latest version of the Facebook app. Updating the Messenger app on your Android or iPhone is also important. Use the links below to update the Messenger app from the Play Store (Android) or App Store (iPhone). Then, restart your phone and check if the issue persists.

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On iOS, you can manage mobile data permissions for each app separately. If you’ve disabled mobile data access for the Messenger app, it won’t load photos and videos when you’re not connected to Wi-Fi. Here’s how you can change that.

Step 1: Open the Settings app on your iPhone.

Step 2: Scroll down to tap on Messenger and turn on the toggle next to Mobile Data.

Once you enable mobile data permission, Messenger should load your missing media files.

Messenger for Android has a Data Saver feature that can be useful for those with limited data plans. However, it may occasionally prevent the app from downloading photos and videos. To see if this is the issue, follow these steps:

– Open Messenger on your phone and tap on your profile picture in the top left corner.

– Under Preferences, tap on Data Saver and disable it.

If you’re having trouble loading media or messages on Facebook Messenger, it could be because the servers are down. You can check if others are also experiencing issues by visiting Downdetector website. If the servers are indeed down, you just need to wait for Meta to resolve the problem. Once the servers are back up, Facebook Messenger should load media without any issues.

As you use Facebook Messenger to exchange messages and content, the app collects temporary data on your phone, known as cache data. While this data is intended to improve app performance, it can interfere with processes if corrupted. Therefore, purging the cache is important if the problem persists.

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Step 1: Long-press the Facebook Messenger app icon and tap the info icon in the menu that appears.

Top 7 Ways to Fix Photos and Videos Not Loading on Facebook Messenger

Step 2: Go to Storage and tap Clear cache in the bottom right corner.

Top 7 Ways to Fix Photos and Videos Not Loading on Facebook Messenger

7. Uninstall and Reinstall the Messenger App

If nothing else works, reinstall the Messenger app on your Android or iPhone. Users have reported fixing the media not available issue in Messenger by doing this. You can try deleting Messenger from your Android by long-pressing on its app icon and selecting Uninstall. Then, tap OK to confirm.

Top 7 Ways to Fix Photos and Videos Not Loading on Facebook Messenger

Using Messenger on your iPhone? Press and hold the app icon, then select Remove App from the menu. When prompted, choose Delete App. Once removed, go to the Play Store or App Store to download the Messenger app. This should resolve any issues.

Facebook Messenger occasionally encounters issues, like any other app. Going through the above fixes should help resolve the issue, and the app will load photos and videos as before.

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