Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Netflix is the top OTT platform. It lets you stream content in 4K for a detailed viewing experience. However, what if Netflix doesn’t stream in 4K?

If you can’t watch Netflix in 4K, this post will offer quick fixes for Netflix not playing in 4K on Windows PC. While you can use the web browser to access Netflix, the Windows app supports 4K streaming.

1. Check If You’ve Subscribed to the 4K Plan

Netflix offers four plans — Standard with ads, Basic, Standard, and Premium. However, 4K streaming is only available in the Premium plan, which costs $19.99/ month.

So, if you’re not getting the option to stream in 4K, ensure that you are subscribed to the Premium plan. To check, follow these steps:

Step 1: Launch the Netflix app, click three horizontal dots at the top-right corner, and choose Settings.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Step 2: Click Account Details.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Netflix will open your account page in a browser tab. Check your plan type next to Plan Details. If it says anything besides Premium, you’ll need to upgrade to stream the content in 4K. If you are already using a Premium plan, follow the next solutions.

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Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

2. Change Netflix Playback Settings

One reason for Netflix’s popularity is its manual data consumption control. For instance, if you have limited data, you can set it to Low, which limits consumption to 0.3 GB per hour. It’s important to note that Netflix recommends an internet connection of at least 15 Mb/s or higher.

Lowering this setting reduces streaming quality. To continue streaming in 4K, adjust the playback settings to High. Here’s how:

Step 1: Open the Netflix app and click on the three horizontal dots in the top-right corner. Select Settings.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Step 2: Choose Account details.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Step 3: Click on your profile next to the ‘Profile & Parental Controls’ option.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Step 3: Click Change next to Playback settings.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Step 4: Select the High bulletin and save it.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Restart the Netflix app and check if you can stream in 4K.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

To stream 4K content on the Netflix app, a minimum speed of 15 Mbps is required. If your internet connection speed is lower than this, Netflix will automatically lower the stream quality.

Therefore, test the internet speed on your Windows PC. If the test indicates a weak connection, try restarting your router. If that doesn’t resolve the issue, consult our guide on fixing slow internet on Windows 11.

4. Check Your System Specifications

If your Netflix settings are correct but you still can’t stream 4K, your Windows PC may not be compatible. Check your computer specs to ensure it meets these requirements:

– At least Intel 7th Gen or AMD Ryzen CPU

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– 60Hz 4K display with HDCP 2.2 compatibility.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Your computer needs to run the HEVC codec. To check if it’s available, transfer an H.265 video to your computer and open it with the Movies & TV app. If the video plays, your computer has the HEVC codec.

But if you get the ‘To play this video, you need a new codec’ error, the codec is not available on your system. You can download it from the Microsoft Store using the link below.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

5. Turn On Hardware Acceleration

If you use Netflix in your browser, you might be unable to stream its content in 4K due to a weak CPU. The solution is to enable hardware acceleration in your browser. This forces your computer to use the GPU for graphics-intensive tasks like streaming in 4K. To enable hardware acceleration in Google Chrome, follow these steps:

Step 1: Launch Google Chrome, click the three vertical dots menu at the top-right corner, and choose Settings.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Step 2: Enable hardware acceleration by following these steps:

1. Open the System menu from the left sidebar.

2. Toggle on the ‘Use hardware acceleration when available’ option.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

You can enable hardware acceleration in other browsers as well.

6. Check Netflix Server Status

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Despite its popularity, Netflix servers often experience downtime. During these periods, you may not be able to stream in 4K or access the platform. To check for potential issues, visit the Netflix server status page. If maintenance or downtime is occurring, there is not much you can do other than waiting for the servers to become operational again.

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7. Update Graphics Driver

It’s recommended to update the graphics driver on your computer for smooth graphics-related tasks, such as 4K streaming. To update the graphics drivers, follow these steps:

1. Right-click the Windows icon in the Taskbar and select Device Manager.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Double-click on the Display Adapters node.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Step 3: Right-click on your graphics driver and choose Update driver.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Step 4: Choose the ‘Search automatically for drivers’ option.

Top 7 Ways to Fix Netflix Not Playing in 4K on Windows 11

Windows will search for and download any available graphics driver update. You can also check the website of your graphics card manufacturer (AMD, Intel, or NVIDIA) to download the latest update.

Who wants to enjoy only visual details of movies and series? You can fix Netflix not streaming in 4K on Windows PC using the solutions provided.

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