Top 7 Ways to Fix Google Docs Unable to Load File Issue

Top 7 Ways to Fix Google Docs Unable to Load File Issue

Google Docs is a popular word-processing software. It’s free, works everywhere, and sharing is seamless. However, it’s not perfect. Sometimes, Google Docs throws an error while loading a file. If you frequently experience this issue, read on to fix it.

There can be various reasons behind this problem. Google Docs may fail to load files due to a sketchy internet connection, a problematic Chrome extension, bad cache, and more. Let’s begin troubleshooting.

1. Check Internet Connection

As you may know, Google Docs lives on the web and requires a constant internet connection to save work. For a seamless experience, it’s recommended to have a good internet connection. Use Speedtest or check the router to ensure the internet is working fine.

On Windows 10, open the Settings app (Windows + I keyboard shortcut). Go to Network & Internet > Status and make sure it says ‘You’re connected to the Internet.’

Top 7 Ways to Fix Google Docs Unable to Load File Issue

If the internet connection isn’t the problem, the following reasons might cause file loading issues on Google Docs.

2. Clear Cache and Cookies From Google Chrome

A lot of folks prefer using Google Docs in Google Chrome because it supports using Google Docs offline. On Chrome, a corrupted cache can cause issues with file opening on Google Docs, so it’s recommended to clear the cache. Follow these steps to clear your browsing history, cache, and cookies in Google Chrome:

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1. Open Google Chrome and tap the three-dot menu at the top.

2. Go to More tools > Clear browsing data.

Top 7 Ways to Fix Google Docs Unable to Load File Issue

Step 3: From the menu, go to Advanced and select Cache and Cookies to delete.

Then, relaunch Google Chrome and check if Google Docs problems are resolved or not.

3. Disable Chrome Extensions

Extensions play a vital role in the Chrome ecosystem. They add features to the Chrome interface and functionality. However, some might not be actively maintained and could become outdated or develop incompatibilities with Google Docs.

If you have several Chrome extensions installed, it can be difficult to determine which one is causing the issue.

To address this, the easiest solution is to disable all extensions and then enable one at a time.

Here are the steps to follow:

Step 1: Open Google Chrome and tap the three-dot menu at the top.

Step 2: Go to More tools > Extensions.

Top 7 Ways to Fix Google Docs Unable to Load File Issue

Step 3: Open the Extension menu. Tap the Remove button to remove Chrome extensions.

4. Reset All Chrome Settings

Resetting browser settings can help if tweaking the wrong settings causes issues with Chrome, especially when enabling beta features. You can fix this by resetting Chrome.

Step 1: Launch Chrome and open Settings.

Step 2: Scroll down and click Advanced to access all settings.

Step 3: Scroll down to the Reset and clean up section and click Restore settings to their original defaults.

Top 7 Ways to Fix Google Docs Unable to Load File Issue

Resetting Chrome settings will open a window with a warning. Select “Reset settings” to continue. Keep in mind that this action will disable extensions, clear data, and wipe cookies. However, it will not affect bookmarks, history, or saved passwords.

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5. Sign Out From Google Account and Sign Back In

Google Docs may not load files because of an account authentication error. To resolve this issue, sign out of your current account in the upper right corner of your Chrome browser and then sign in again using your login credentials.

6. Use Chrome Malware Scanner

If none of the tricks worked, your system may have malware that interferes with Chrome and Google Docs. The good news is, Google has an integrated anti-malware scanner that will find any problems.

Step 1: Open Chrome and go to Settings.

Step 2: Scroll down and click Advanced to open all settings.

Top 7 Ways to Fix Google Docs Unable to Load File Issue

Scroll down to the Reset and clean up section and click Clean up computer.

That will open a window where you can launch the Chrome malware scan. Just select the Find button to start the scan.

7. Check Google Severs

Google Docs not loading files might be caused by a server-side error. You can check downdetector for reports of problems with Google. If there are widespread issues, you will need to wait for them to be resolved.

Start Using Google Docs Again

Google Docs not loading files can be a real headache during work. Go through the troubleshooting tricks above and fix the issue on the go. Google Docs is a joy to use with custom templates. Read the post below to learn how to create one.

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