9 Best Ways to Fix Can’t Scroll in Microsoft Edge

Microsoft Edge, Microsoft’s default browser, is becoming more popular among users, despite not being as widely used as Google Chrome. This is due to its unique features such as sleep tabs, collections, vertical tabs, and energy-saving add-ons. However, it is not without its issues. Users have reported crashes, high memory usage, and scrolling problems with Microsoft Edge. Here, we will discuss the best solutions for fixing Microsoft Edge’s scrolling problem.

Scrolling issues in Microsoft Edge result in a below-average web-browsing experience. You can switch browsers to Safari, Firefox, or Chrome, but the transition may not be seamless for everyone. Instead, try the following tricks to resolve the mouse scroll problem in Microsoft Edge.

1. Load the Webpage Properly

Using Microsoft Edge on a slow internet connection can cause various issues. Heavy web pages may fail to load or appear broken. Although the content is visible on the desktop, scrolling may not be possible. To resolve these problems, try connecting to a high-speed internet connection, reloading the webpage, and trying again.

2. Enable Scroll Inactive Windows

Scrolling may not work properly on inactive Microsoft Edge windows. To fix this issue, you can tweak the settings.

Step 1: Open the Settings app by pressing Windows + I keyboard shortcut. Then, navigate to Bluetooth & devices and select Mouse.

Step 2: Enable the ‘Scroll inactive windows when hovering over them’ toggle.

3. Check Bluetooth Connection

Are you using a Bluetooth mouse on your Windows PC? If you have a slow Bluetooth connection, you may experience scrolling problems on Microsoft Edge and Windows 11. We suggest reconnecting the Bluetooth mouse and, if the problem continues, refer to our guide to fix Bluetooth connectivity issues on Windows 11.

4. Check Mouse Battery

Is your Bluetooth mouse low on battery? You need to replace or charge it. Once your wireless mouse has enough battery, scrolling issues in Microsoft Edge will be resolved.

5. Disable Windows Scrolling Personality

The ‘Windows Scrolling Personality’ is an experimental feature where the mouse wheel and keyboard scroll a percentage of the scroller size. The system replaces the default scroll animation with Impulse-style animations. Here’s how to disable it.

Step 1: Launch Microsoft Edge and type “edge://flags/” in the address bar.

Step 2: Type “scrolling” in the search bar and disable the ‘Windows Scrolling Personality’ function. You can also disable ‘Smooth Scrolling’ from the same menu.

6. Disable Third-Party Apps That Turn-Off Mouse Functions

Many Windows users rely on third-party apps to customize the mouse on Windows. X-Mouse, MouseController, and Wizmouse are popular apps for Windows. If you use any such apps, follow these steps to uninstall them.

Step 1: Press Windows + I keyboard shortcut to open the Settings app, choose Apps from the left sidebar, and select Installed Apps from the right pane.

Step 2: Click the three horizontal dots menu beside the app and select Uninstall.

6. Reinstall Mouse Drivers

Corrupt or outdated mouse drivers can cause scrolling issues in Microsoft Edge. To resolve this, reinstall the mouse drivers using the Device Manager menu.

Step 1: Right-click the Windows key and select Device Manager from the Power User menu.

Step 2: Expand ‘Mice and other pointing devices.’ Right-click on the mouse and select Uninstall device.

Restart the PC, open Microsoft Edge and try scrolling in it.

7. Disable Microsoft Edge Extensions

One of the third-party extensions may be causing scrolling issues on Microsoft Edge. Uninstall any irrelevant Edge extensions. Launch Microsoft Edge and open the menu by clicking the three horizontal dots. Then, go to Extensions.

Step 2: Click the three dots menu next to an extension and choose ‘Remove from Microsoft Edge’.

To optimize Microsoft Edge, uninstall outdated and unnecessary extensions.

8. Clear Microsoft Edge Cache

Clearing the Microsoft Edge cache can resolve scrolling issues in the app. To do this, follow these steps:

1. Open Microsoft Edge, click the menu icon (three horizontal dots) at the top-right corner, and select Settings.

Step 2: Select ‘Privacy, Search, and Services’ from the sidebar and choose ‘Clear.’

Step 3: Click Clear now from the menu.

9. Reset Microsoft Edge

When none of the tricks work, reset Microsoft Edge. Here’s how.

Step 1: Launch Microsoft Edge, click the three horizontal dots menu at the top-right corner and choose Settings.

Step 2: Reset Settings from the left sidebar. Step 3: Select ‘Restore settings to their default values’ and confirm your decision.

Enjoy Smooth Scrolling in Microsoft Edge

Scrolling not working in Microsoft Edge can disrupt your workflow. The issue can have various causes. What solution did you find? Share in the comments below.