- 1 8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App
- 1.1 Why Can’t I Add My AI on Snapchat
- 1.2 How to Fix Snapchat My AI Not Working or Showing
- 1.3 FAQs for Using Snapchat My AI
8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App
Chat with AI chatbots from your Snapchat Chat window. With ChatGPT-powered My AI on Snapchat, the possibilities are endless. But what if Snapchat My AI isn’t working or visible on your mobile app? Can it be fixed? Let’s find out.
While you can get My AI on Snapchat for free, there might be times when Snapchat My AI is not working or showing. So, before we check out all the ways to fix this issue, we will first briefly discuss why you can’t add My AI on Snapchat to prevent the issue in the future. Let’s get started.
Why Can’t I Add My AI on Snapchat
There can be several reasons why you can’t find or use Snapchat’s My AI feature. Let’s quickly look at some of them:
– Your Snapchat app is not updated.
– The Snapchat app’s cache is corrupted.
– You accidentally deleted Snapchat My AI from your app.
– You’re not a Snapchat Plus subscriber.
Now, let’s explore the different ways to fix this issue and get Snapchat My AI up and running again.
How to Fix Snapchat My AI Not Working or Showing
Now that we understand why you can’t access Snapchat My AI on the mobile app, here are 8 simple ways to fix this issue.
1. Check for App Update
Snapchat’s My AI feature has been available for a few months; however, it may not be accessible if your Snapchat app is not up-to-date. This can also be the case if you encounter difficulties activating My AI on Snapchat. To resolve this issue, update your Snapchat app on your Android or iOS device.
Follow these steps:
1. Open the Google Play Store or Apple App Store, depending on your device, and tap the search bar.
2. Search for “Snapchat” and select the app from the search results.
Step 3: Tap on Update if available.
Wait for the update to finish installing. Then, reopen the Snapchat app and check if you can access My AI. If not, move on to the next fix.
If installing the latest updates doesn’t enable Snapchat My AI, you can try to force close and reopen the app. This way, any glitches or bugs during the last app boot will be cleared as your device forces all the Snapchat app functions to close and restart. Follow the below steps to do it.
Step 1: From the menu options, tap on the Recent icon or swipe up from the bottom of the screen. Step 2: Hold and swipe up the Snapchat app to close it.
To close the app, you can force close it through Android’s settings menu. Follow these steps:
1. Go to Settings and tap on Apps.
2. Locate Snapchat and tap on it.
Step 3: Tap on Force stop.
Step 4: Tap on OK to confirm.
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Step 1: Double-press the home button (if available) or swipe up from the bottom of the screen.
Step 2: Once Snapchat appears, swipe up to close the app.
To make Snapchat My AI work, force close the app and reopen it.
3. Search for My AI in Chats
Another way to find My AI on Snapchat is by using the Chat window. My AI works like a normal friend that you can chat with and is usually available in the chat section. Here’s how to do it.
Step 1: Open Snapchat and tap on Chat.
Step 2: Locate and tap on My AI.
Tip: If you can’t find My AI in the chat window, use the search option.
Now, use the My AI feature on Snapchat. If you can’t open or find the My AI chat, move on to the next section.
4. Manually Add My AI Using Snapcode
Similar to adding a friend on Snapchat with their Snapcode, you can add My AI to your Snapchat by scanning its Snapcode. Do this if you don’t have the Snapchat AI option or if you accidentally deleted My AI. Here’s how:
1. Open My AI’s Snapcode on any browser using the link.
2. Open Snapchat mobile app and focus the camera on the Snapcode.
Step 3: After the relevant option appears, tap ‘Tap banner to Scan’.
Step 4: Here, tap ‘Open Profile’.
Step 5: Tap on the Chat icon.
Send a message to get the Snapchat My AI on your Snapchat app’s Chat screen.
5. Clear Snapchat App Cache
Most apps, including Snapchat, use cache to speed up content loading. However, as time passes, the cache can grow and slow down the app. If the cache gets corrupted, it can cause issues with Snapchat, such as My AI not showing or working. To resolve this, you can clear the Snapchat cache. Here’s how:
Step 1: Open Settings and tap on Apps.
Step 2: Tap on Snapchat.
Step 3: Tap on Storage.
Step 4: Then, tap on Clear cache.
While there are no options for clearing the cache on your iOS device, you can clear the cache using Snapchat’s menu options. Check out our article on clearing the cache on Snapchat to learn more.
6. Reinstall Snapchat
There can be several reasons why you don’t have Snapchat AI on your Android or iOS app. However, you can solve any issue by uninstalling and reinstalling the app. This way, you can delete all the old app data and replace them with a fresh copy. Follow the below steps to do it.
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“Step 1: Open Settings, then tap Apps.
Step 2: Tap Snapchat.”
Step 3: Tap Uninstall.
Step 4: Tap OK.
Step 5: Reinstall the Snapchat app from Play Store using the link below.
Now, open Snapchat and check for My AI availability.
Step 1: Long-press the Snapchat app.
Step 2: Tap Remove App from the options.
Step 3: Confirm by tapping Delete App.
If prompted, tap Delete to finish deleting the process. Then, open the App Store and reinstall Snapchat on your iPhone. Once done, check if you can access My AI in the app.
7. Subscribe to Snapchat+
Snapchat+ subscriptions offer instant access to Snapchat’s AI features. To access Snapchat My AI, get a Snapchat+ subscription. Please note that Snapchat+ subscriptions are paid. However, you can take a free trial before activating Snapchat My AI. Follow these steps to activate it:
Step 1: Open Snapchat and tap your profile icon.
Step 2: Tap the Snapchat+ banner.
Step 3: Tap on Next.
Step 4: Now, tap on ‘Start Free Trial’.
Follow the on-screen instruction to add the payment method. The payment will be deducted after the trial period ends. Once the trial period is activated, open the Chat window and see if My AI is visible.
If you’ve tried all the above fixes and still can’t access Snapchat My AI, contact Snapchat’s support. Outline your issue directly and follow their instructions. Here’s how to reach out to Snapchat Support.
Step 1: Open the Snapchat mobile app.
Step 2: Tap on your profile icon.
Step 3: Tap on the gear icon.
Step 4: Scroll down to Support and tap on ‘I Need Help’.
Step 5: Then, tap on Contact Us.
Select the relevant options and submit a request to Snapchat. Once Snapchat has reviewed your case, they will provide a resolution.
FAQs for Using Snapchat My AI
To remove My AI from Snapchat:
1. Open the Chat window in the Snapchat app.
2. Select My AI and tap on the three-dot icon > Chat Settings.
3. Choose ‘Clear from Chat Feed’ > Clear.
This will instantly remove Snapchat My AI from your Chat window.
Is Snapchat My AI available for iPhone only?
No, Snapchat My AI is available for both Android and iPhone.
This article aims to address the issue regarding Snapchat My AI not working or showing on the Snapchat Android and iOS apps. Furthermore, if you’ve encountered difficulties adding friends on Snapchat, you may refer to our explainer on the reasons behind being unable to add someone on Snapchat.
Ankita Sharma is a writer with a passion for exploring and writing about technology, particularly Android, Apple, and Windows devices. She began her career as a script and copywriter but was drawn to the world of technology due to her strong interest in the digital sphere. Now, with GT, Ankita has found her true passion in simplifying and writing about the tech world for others. You can find her diligently working on her laptop, meeting deadlines, writing scripts, and enjoying shows in any language.
As Fred Humiston, the author behind Twothirds.us, I focus on providing practical and easy-to-follow guides and solutions for a variety of technical issues that people commonly face.
My articles cover a wide range of topics, from troubleshooting out-of-sync audio on TikTok and managing Firestick devices, to understanding the impact of Capcut on video quality and resolving sound issues on Hisense Roku TVs.
I also delve into more general tech tips, like how to block numbers on landlines or use VPNs without Wi-Fi. My goal is to make technology more accessible and less intimidating for everyone, whether you’re a tech novice or a seasoned user. I strive to offer clear, concise, and helpful advice to make your digital experience smoother and more enjoyable.