8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Chat with AI chatbots from your Snapchat Chat window. With ChatGPT-powered My AI on Snapchat, the possibilities are endless. But what if Snapchat My AI isn’t working or visible on your mobile app? Can it be fixed? Let’s find out.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

While you can get My AI on Snapchat for free, there might be times when Snapchat My AI is not working or showing. So, before we check out all the ways to fix this issue, we will first briefly discuss why you can’t add My AI on Snapchat to prevent the issue in the future. Let’s get started.

Why Can’t I Add My AI on Snapchat

There can be several reasons why you can’t find or use Snapchat’s My AI feature. Let’s quickly look at some of them:

– Your Snapchat app is not updated.

– The Snapchat app’s cache is corrupted.

– You accidentally deleted Snapchat My AI from your app.

– You’re not a Snapchat Plus subscriber.

Now, let’s explore the different ways to fix this issue and get Snapchat My AI up and running again.

How to Fix Snapchat My AI Not Working or Showing

Now that we understand why you can’t access Snapchat My AI on the mobile app, here are 8 simple ways to fix this issue.

1. Check for App Update

Snapchat’s My AI feature has been available for a few months; however, it may not be accessible if your Snapchat app is not up-to-date. This can also be the case if you encounter difficulties activating My AI on Snapchat. To resolve this issue, update your Snapchat app on your Android or iOS device.

Follow these steps:

1. Open the Google Play Store or Apple App Store, depending on your device, and tap the search bar.

2. Search for “Snapchat” and select the app from the search results.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Step 3: Tap on Update if available.

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8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Wait for the update to finish installing. Then, reopen the Snapchat app and check if you can access My AI. If not, move on to the next fix.

If installing the latest updates doesn’t enable Snapchat My AI, you can try to force close and reopen the app. This way, any glitches or bugs during the last app boot will be cleared as your device forces all the Snapchat app functions to close and restart. Follow the below steps to do it.

On Android

Step 1: From the menu options, tap on the Recent icon or swipe up from the bottom of the screen. Step 2: Hold and swipe up the Snapchat app to close it.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

To close the app, you can force close it through Android’s settings menu. Follow these steps:

1. Go to Settings and tap on Apps.

2. Locate Snapchat and tap on it.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Step 3: Tap on Force stop.

Step 4: Tap on OK to confirm.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

On iPhone

To make the content more concise and impactful, I will review the provided text and eliminate redundant words or phrases. Here is the revised text:

Step 1: Double-press the home button (if available) or swipe up from the bottom of the screen.

Step 2: Once Snapchat appears, swipe up to close the app.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

To make Snapchat My AI work, force close the app and reopen it.

3. Search for My AI in Chats

Another way to find My AI on Snapchat is by using the Chat window. My AI works like a normal friend that you can chat with and is usually available in the chat section. Here’s how to do it.

Step 1: Open Snapchat and tap on Chat.

Step 2: Locate and tap on My AI.

Tip: If you can’t find My AI in the chat window, use the search option.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Now, use the My AI feature on Snapchat. If you can’t open or find the My AI chat, move on to the next section.

4. Manually Add My AI Using Snapcode

Similar to adding a friend on Snapchat with their Snapcode, you can add My AI to your Snapchat by scanning its Snapcode. Do this if you don’t have the Snapchat AI option or if you accidentally deleted My AI. Here’s how:

1. Open My AI’s Snapcode on any browser using the link.

2. Open Snapchat mobile app and focus the camera on the Snapcode.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Step 3: After the relevant option appears, tap ‘Tap banner to Scan’.

Step 4: Here, tap ‘Open Profile’.

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8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Step 5: Tap on the Chat icon.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Send a message to get the Snapchat My AI on your Snapchat app’s Chat screen.

5. Clear Snapchat App Cache

Most apps, including Snapchat, use cache to speed up content loading. However, as time passes, the cache can grow and slow down the app. If the cache gets corrupted, it can cause issues with Snapchat, such as My AI not showing or working. To resolve this, you can clear the Snapchat cache. Here’s how:

On Android

Step 1: Open Settings and tap on Apps.

Step 2: Tap on Snapchat.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Step 3: Tap on Storage.

Step 4: Then, tap on Clear cache.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

On iPhone

While there are no options for clearing the cache on your iOS device, you can clear the cache using Snapchat’s menu options. Check out our article on clearing the cache on Snapchat to learn more.

6. Reinstall Snapchat

There can be several reasons why you don’t have Snapchat AI on your Android or iOS app. However, you can solve any issue by uninstalling and reinstalling the app. This way, you can delete all the old app data and replace them with a fresh copy. Follow the below steps to do it.

On Android

The editorial refinements would look like this:

“Step 1: Open Settings, then tap Apps.

Step 2: Tap Snapchat.”

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Step 3: Tap Uninstall.

Step 4: Tap OK.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Step 5: Reinstall the Snapchat app from Play Store using the link below.

Now, open Snapchat and check for My AI availability.

On iPhone

Step 1: Long-press the Snapchat app.

Step 2: Tap Remove App from the options.

Step 3: Confirm by tapping Delete App.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

If prompted, tap Delete to finish deleting the process. Then, open the App Store and reinstall Snapchat on your iPhone. Once done, check if you can access My AI in the app.

7. Subscribe to Snapchat+

Snapchat+ subscriptions offer instant access to Snapchat’s AI features. To access Snapchat My AI, get a Snapchat+ subscription. Please note that Snapchat+ subscriptions are paid. However, you can take a free trial before activating Snapchat My AI. Follow these steps to activate it:

Step 1: Open Snapchat and tap your profile icon.

Step 2: Tap the Snapchat+ banner.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Step 3: Tap on Next.

Step 4: Now, tap on ‘Start Free Trial’.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Follow the on-screen instruction to add the payment method. The payment will be deducted after the trial period ends. Once the trial period is activated, open the Chat window and see if My AI is visible.

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If you’ve tried all the above fixes and still can’t access Snapchat My AI, contact Snapchat’s support. Outline your issue directly and follow their instructions. Here’s how to reach out to Snapchat Support.

Step 1: Open the Snapchat mobile app.

Step 2: Tap on your profile icon.

Step 3: Tap on the gear icon.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Step 4: Scroll down to Support and tap on ‘I Need Help’.

Step 5: Then, tap on Contact Us.

8 Ways to Fix Snapchat My AI Not Working or Showing on Mobile App

Select the relevant options and submit a request to Snapchat. Once Snapchat has reviewed your case, they will provide a resolution.

FAQs for Using Snapchat My AI

To remove My AI from Snapchat:

1. Open the Chat window in the Snapchat app.

2. Select My AI and tap on the three-dot icon > Chat Settings.

3. Choose ‘Clear from Chat Feed’ > Clear.

This will instantly remove Snapchat My AI from your Chat window.

Is Snapchat My AI available for iPhone only?

No, Snapchat My AI is available for both Android and iPhone.

This article aims to address the issue regarding Snapchat My AI not working or showing on the Snapchat Android and iOS apps. Furthermore, if you’ve encountered difficulties adding friends on Snapchat, you may refer to our explainer on the reasons behind being unable to add someone on Snapchat.

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Ankita Sharma is a writer with a passion for exploring and writing about technology, particularly Android, Apple, and Windows devices. She began her career as a script and copywriter but was drawn to the world of technology due to her strong interest in the digital sphere. Now, with GT, Ankita has found her true passion in simplifying and writing about the tech world for others. You can find her diligently working on her laptop, meeting deadlines, writing scripts, and enjoying shows in any language.

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