8 Ways to Fix Amazon App Not Working on Android and iPhone
The shopping destination for millions of users, Amazon is known for its one-day delivery, Prime subscription, mega sales, and more. However, it becomes an issue when the Amazon app is not working on Android and iPhone. If you’ve faced this issue, keep reading.
The Amazon shopping app is useful for quickly looking up products. Here are 8 ways to troubleshoot issues with the Amazon app not working on Android and iPhone.
The Amazon app relies on the proper functioning of its servers. Therefore, any issues with the backend can impact the app’s performance. To verify server status, visit Downdetector’s Amazon Server Status page for outage reports.
If you’re experiencing issues with the Amazon app, wait before using it again. Check the server status page for updates. If no issues are reported, proceed with the fixes below.
2. Check Your Internet Connection
The Amazon app may malfunction due to a slow or unstable internet connection. To check, run a speed test to gauge your internet speeds. If the results are lower than expected, try using 5G or connecting to a Wi-Fi network and check again.
3. Force Close and Restart Amazon App
The best way to resolve app glitches and bugs is to force close the app and then reopen it to restart all functions. Follow these steps if the Amazon app keeps crashing on your mobile device:
1. Swipe up from the bottom of the screen to open background apps. Android users can tap the Recent icon, while iPhone users can double-press the Home button if available.
2. Swipe up to clear the Amazon app.
Once done, restart the Amazon app and check if it is working as expected.
4. Restart Your Device
Shutting down your device closes all functions and features. Powering the device back on or restarting it loads them again, eliminating any issues that might have occurred during the last system boot. Follow the steps below to force close and restart your Android and iOS devices.
On Android
Step 1: Press and hold the power button. Step 2: Tap on Restart.
On iPhone
Step 1: Turn off your iPhone by following these steps based on your device model:
– For iPhone SE 1st gen, 5s, 5c, and 5: Long-press the top button.
– For iPhone SE 2nd gen onwards, 7, and 8: Long-press the side button.
– For iPhone X and above: Long-press the power and any volume button simultaneously.
Step 2: Drag the slider to the end.
Step 3: Press and hold the power button until the Apple logo is visible.
Once done, reopen the Amazon shopping app and try using it again.
5. Clear Amazon App Cache and Data
Over time, your mobile device accumulates cache and data to help apps load faster. This cache contains a copy of the app from the previous boot, while app data contains other crucial information. However, this can backfire and cause the app to stop working.
To resolve this issue, you can clear the cache and data for the respective app on your Android device. Please note that clearing the app data might sign you out of the Amazon Android app. If you still want to proceed, follow the steps below.
Note: iPhone users cannot clear the app cache, so consider offloading the Amazon app instead.
Step 1: Open the Settings app on your Android device.
Step 2: Scroll down and tap on Apps.
Step 3: Tap on Amazon.
Step 4: Tap Storage.
Step 5: Now, tap Clear cache.
Step 6: Tap on Clear data.
Step 7: Tap on Delete to confirm.
Once done, sign in to the Amazon app again to check if all features work. If the issue persists, proceed to the following fix.
6. Check for Amazon App Update
Regular app updates help maintain compatibility with your device and fix any reported bugs or issues. Check for app updates on your Android or iOS device to solve problems with the Amazon app.
Updating your device ensures access to the latest software features and bug fixes, keeping it up-to-date with the ever-changing apps. It can also resolve issues like the Amazon app not working or freezing. Here’s how to update your device.
On Android
Step 1: Open Settings and tap on Software update.
Step 2: Here, tap on ‘Download and install’.
Wait for the update to finish downloading. Once your device restarts, open the Amazon app and check again.
On iPhone
Step 1: Open Settings and tap General.
Step 2: Tap Software Update.
Once the update is installed and your device restarts, check if the Amazon app works.
8. Uninstall and Reinstall Amazon
If the Amazon app is still not loading or freezing, uninstall it from your device. This will delete all app settings and data, fixing any related issues. Follow these steps to delete the Amazon Android app.
Note: Check our explainer for more information on deleting apps on your iPhone.
Step 1: Long-press the Amazon app.
Step 2: Tap Uninstall.
Step 3: Tap OK to confirm.
To make the Amazon app work properly on your device, reinstall it from the App Store. After that, sign in again to check if all the app functions are working correctly.
The Amazon shopping experience is unique. This article helps fix the issue of the Amazon app not working on Android or iPhone. If you’re a frequent shopper, you can also check our guide to spot fake product reviews on Amazon.
As Fred Humiston, the author behind Twothirds.us, I focus on providing practical and easy-to-follow guides and solutions for a variety of technical issues that people commonly face.
My articles cover a wide range of topics, from troubleshooting out-of-sync audio on TikTok and managing Firestick devices, to understanding the impact of Capcut on video quality and resolving sound issues on Hisense Roku TVs.
I also delve into more general tech tips, like how to block numbers on landlines or use VPNs without Wi-Fi. My goal is to make technology more accessible and less intimidating for everyone, whether you’re a tech novice or a seasoned user. I strive to offer clear, concise, and helpful advice to make your digital experience smoother and more enjoyable.