8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Instagram not only allows you to send direct messages to friends but also enables video calls. This feature is a great way to connect with friends and followers, and you can even enhance the experience with fun effects and color filters. However, some users may encounter issues with Instagram video calls on their iPhones. If you’re facing this problem, here are some solutions to fix it.

1. Turn Off ‘Use Less Mobile Data’ Option

Instagram offers the option to use less mobile data for video calls. This is useful if you have a daily mobile data limit. If video calls are not working on Instagram, you can try turning off this feature. Just follow these steps:

1. Open the Instagram app on your iPhone.

2. Tap the profile icon at the bottom-right.

3. Tap the Hamburger Menu icon at the top-right of your profile page.

4. Select Settings.

5. In the Settings menu, choose Account.

6. Tap on Data Usage.

7. Turn off the ‘Use Less Mobile Data’ option.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Return to the app’s home screen, open a chat to initiate a video call, and verify smooth call connectivity.

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2. Switch From Mobile Data to Wi-Fi

If you have been using Instagram on mobile data, try switching to Wi-Fi. While mobile data may not be adequate, Wi-Fi can improve speed, especially for video calls.

If you are using Wi-Fi, we suggest running an Internet speed test to determine the quality of your video call. If your Internet Service Provider is experiencing downtime or performing maintenance in your area, your Instagram video call may be affected.

Switching to a 5GHz frequency band from a 2.4GHz band can improve internet speeds, especially if you have a dual-band router. This change will significantly enhance Instagram video call quality on your iPhone. However, be cautious not to move too far away from the router as this may result in a loss of connectivity.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

5. Check Camera and Audio Permissions for Instagram

After ensuring a strong Internet connection, the next step is to check the Camera and Audio permissions for the Instagram app on your iPhone. To make video calls, send voice messages, or record Stories on Instagram, you need to allow the app to use the Camera and Mic of your iPhone. We suggest checking these settings by following these steps.

Step 1: Open the Settings app on your iPhone.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 2: Select Instagram.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 3: Ensure that the toggles are turned on for Camera and Microphone.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 4: Close Settings app, open Instagram, and check if the problem is solved.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

6. Force Quit and Relaunch Instagram

If video calls still don’t work on Instagram, force quit and relaunch the app on your iPhone. You can use this method when any app misbehaves. Follow these steps.

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Step 1: From your iPhone’s home screen, swipe up from the bottom and hold.

Step 2: When the windows of all background apps appear, find the Instagram app.

Step 3: Tap and swipe up the Instagram app window to remove it from the background.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 4: Reopen Instagram and check if video calls work.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

7. Update the Instagram App

If video calls are not working on Instagram, a bug may be causing the app to malfunction. Download and install the latest version of Instagram on your iPhone, then check if video calls are working.

8. Report the Issue to Instagram

If updating the app has not helped, report the issue to Instagram. The app lets you report issues so developers can fix them in the next update. Follow these steps:

Step 1: Open Instagram.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 2: Tap the Messenger icon and open a chat.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 3: Tap the ‘i’ icon at the top right in the chat window.

Step 4: Scroll down and tap on ‘Something Isn’t Working.’

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 5: Tap on Report a Problem.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 6: Explain your issue. Attach a screenshot or image if needed.

Please type a message to explain your issue or attach a screenshot/image if necessary.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 7: Tap Next at the top-right corner after stating your issue.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Step 8: Tap Send Report at the bottom.

Keep in mind that Instagram will collect your device information along with the report and logs.

8 Best Ways to Fix Instagram Video Calls Not Working On iPhone

Connect With Video Calls on Instagram

Video calls on Instagram are a valuable addition to the app. If you prefer Instagram, there’s no need to switch to another app for video calls. Share in the comments below which method resolved the issue for you.

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