7 Ways to Fix Outlook Contact List Not Showing Up on Windows

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Microsoft Outlook is a versatile email client and contact manager. However, users may encounter the frustrating issue of the Outlook contact list not showing up on their Windows 11 or Windows 10 computers. In this article, we’ll explore the reasons behind this problem and provide solutions to fix it.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Before delving into solutions, let’s understand why Outlook doesn’t populate email addresses correctly. The contact list may have been removed from the navigation pane during customizations, the data file corrupted, the Outlook app outdated and in need of an update, or there’s a synchronization error.

Regardless of the problem, the fixes below will ensure effective contact management within Outlook.

Outlook may not suggest contacts if the Auto-Complete feature is disabled in Outlook Options. Therefore, check if it is enabled.

Here’s what you should do:

1. Open the Outlook app.

2. Click the File menu in the top left corner.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 2: Select Options from the sidebar.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

In the Outlook Options window, switch to the Mail tab.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 4: Scroll down in your email settings to the Send messages section. Tick the box that says ‘Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines.’

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 5: Click OK to save changes.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

2. Configure the Contacts Folder to Appear in Outlook Address Book

Outlook allows you to create contact folders to organize your contacts. If Outlook doesn’t show contacts from one of these folders, it might not be set up to appear in your address book. Here’s how you can change that.
Step 1: In the Outlook app, expand Contacts.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 2: Right-click the contact folder and choose Properties.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 3:

In the Properties window, switch to the Outlook Address Book tab and tick the ‘Show this folder as an email Address Book’ option.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 4: Apply and save changes.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

3. Rename the RoamCache Folder

If a file in your RoamCache folder is corrupted, autocomplete won’t work properly. To reset the autocomplete feature in Outlook, rename the RoamCache folder. Here are the steps.

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On Home Email Accounts

We assume you already have Outlook running on your Windows 11/10 machine. Follow these steps.

Step 1: Press the Windows key, type Run, and click Open. Note: Alternatively, press ‘Windows key + R’ to open the Run command box.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 2: Type the following command and press Enter.

%localappdata%\Microsoft\Outlook

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 3: Right-click the RoamCache folder.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 4: From the context menu, click Rename.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 5: Change the folder name from RoamCache to RoamCache_old.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

The RoamCache folder has been renamed on your Windows computer. After renaming the home email accounts, we can now review the RoamCache folder on your Exchange account.

On Exchange Accounts

There are multiple steps in this method. First, we will disable ‘Use Cached Exchange Mode’ and rename the RoamCache folder. Then, we will enable ‘Use Cached Exchange Mode’ in Outlook.

To start, disable ‘Use Cached Exchange Mode’ and rename the Outlook cache folder.

Step 1: Press the Windows key, type ‘Outlook’, and open it.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

From the Outlook app, go to the File menu.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 3 : Click on the chevron (arrow) icon and choose Account Settings from the drop-down menu.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 4: In the Account Settings pop-up window, double-click the account you want to change the RoamCache folder for.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Review:

Step 5: Click on More Settings in the Exchange Account Settings pop-up.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 6: Navigate to Advanced in Microsoft Exchange.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 7: Under Cached Exchange Mode Settings, uncheck ‘Use Cached Exchange Mode.’

Step 8: Finally, click Apply and OK.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 9: Press the Windows key, type Run, and click Open.

Alternatively, press ‘Windows key + R’ to open the Run command box.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 10: Type the command below in the text box and click OK. %localappdata%\Microsoft\Outlook

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 11: Now, right-click the RoamCache folder.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

From the context menu, click Rename.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 13: Change the folder name from RoamCache to RoamCache_old.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Rename the folder and restart Outlook to create a new RoamCache folder.

Enable Use Cached Exchange Mode

Step 14: Press the Windows key, type Outlook, and open it.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 15: Open the File menu in the Outlook app toolbar.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 16: Click on the chevron icon and choose Account Settings from the drop-down.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 17: Open the Account Settings window and select the account you want to change the RoamCache folder for.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 18: Click More Settings in the Exchange Account Settings pop-up.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 19: Navigate to Advanced in Microsoft Exchange.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Under Cached Exchange Mode Settings, check ‘Use Cached Exchange Mode.’

Finally, click Apply and OK to save the changes.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

You can delete the RoamCache_old folder from your machine. Outlook should be able to populate the contacts when composing new mail. If this doesn’t resolve the issue, try the next method.

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4. Use Outlook in Safe Mode

Using third-party add-ins can extend Outlook’s functionality. However, add-ins can conflict with Outlook and prevent it from working correctly. To see if this is the case, launch Outlook in safe mode.

When you run Outlook in safe mode, it runs without add-ins. This way, you can tell if an add-in is preventing Outlook from displaying your contact list.

To open Outlook in safe mode, press ‘Windows key + R’ to open the Run dialog. Type outlook.exe/safe and press Enter.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Select your Outlook profile and click OK.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

If Outlook displays contacts in safe mode, the add-in causing the problem was disabled. To find it, disable all add-ins and re-enable them one by one.

To disable add-ins in Outlook:

Step 1: Open Outlook app in normal mode and click File menu in the top-left corner.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 2: Click Options.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 3: In Outlook Options, go to the Add-ins tab. Choose COM Add-ins from the drop-down menu under Manage, then click Go.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Review and eliminate redundant words or phrases to make the content more concise and impactful:

Step 4: Uncheck the boxes to disable add-ins and click OK.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Enable all your add-ins one at a time until you find the problematic one. Consider updating or removing it to resolve the issue. If this doesn’t fix the Outlook not populating email addresses issue, try the next method. Continue reading.

5. Clear Outlook Cache

The frequent use of Outlook leads to the accumulation of cache data. However, this can become problematic when the cache data becomes old or corrupted. To restore the ability of Outlook to display contacts, you can clear the cache. Follow these steps:

1. Right-click the Start icon and choose Run.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 2: Type the path in the Open field and press Enter.

%localappdata%\Microsoft\Outlook\RoamCache

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 3: In the File Explorer window, select all files and click the trash icon to delete them.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Restart Outlook app and check if contacts show. If not, try the next method.

6. Update Outlook

Sometimes, autocomplete fails to find contact information due to bugs or glitches, and Microsoft is quick at fixing things, especially with their Office products. All you have to do is update Outlook. Here’s how to do it.

Step 1: Press the Windows key on your keyboard, type Outlook, and click Open.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 2: Click File on the toolbar menu.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 3: Navigate to the Office Account.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Click “Update Options” next to “Microsoft 365 and Office Updates” and select “Update Now” from the dropdown menu.

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7 Ways to Fix Outlook Contact List Not Showing Up on Windows

You will see a pop-up that checks for updates and applies them. It may take time to process and complete the update. When it is complete, ensure the autocomplete is functioning properly.

If Outlook is not populating email addresses after updating, move on to the final fix.

7. Run the Office Repair Tool to Fix Outlook

Microsoft offers a repair tool for the Office suite. It can automatically resolve issues with all your Office apps, including Outlook. Run this tool to fix any issues that may have prevented Outlook from showing contacts on Windows.

Step 1: Right-click the Start icon and select Installed apps.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 2: Scroll down, locate Microsoft Office, click three-dot menu icon, select Modify.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

Step 3: Select Online Repair and click Repair.

7 Ways to Fix Outlook Contact List Not Showing Up on Windows

The repair process might take a while, so be patient. After that, Outlook should display your contacts and function normally on your Windows computer. If you have any queries we missed addressing, check out the FAQ section below.

FAQs on Fixing Outlook Autocomplete Not Working

1. Autocomplete is available in many versions of Outlook, but the behavior and location of autocomplete data files may vary. In Outlook 2016 and later, the autocomplete list is stored in your mailbox, while in older versions, it may be saved in “.nk2” files.

2. Yes, you can edit or remove Autocomplete entries. When you see an incorrect or outdated suggestion, use the arrow keys to highlight it and press the Delete key to remove it. Outlook will learn from your actions and update its suggestions.

Get Back Your Contacts

We have examined the reasons for the ‘Outlook contact list not showing up’ issue and found ways to fix it on Windows 11 and 10. These solutions will help you access your contact list in Outlook. You may also be interested in troubleshooting the Microsoft Teams meeting add-in that doesn’t appear in Outlook.

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