7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

Microsoft wants to position Microsoft Store as the go-to solution for downloading apps and games on Windows 10/11. The company has made significant improvements with the Store redesign in the Windows 11 update. However, some issues, like app opening failure, download failure, and acquiring license stall, still persist in the revamped Store.

When Microsoft Store gets stuck at acquiring license, you may be tempted to turn to the web for downloading your favorite apps or games. However, this approach is not secure, and you may inadvertently download apps from unverified sources. It is advisable to stick with the Microsoft Store for a safer experience.

1. Check Internet Connection

This is obvious but still worth checking before moving to advanced tricks to fix the Microsoft Store stuck on acquiring license.

When you have a slow or sketchy internet connection, the Store fails to verify your Microsoft account and ends up showing stuck on acquiring license error.

Open the Settings app (use Windows + I keys) and go to Network & Internet menu. Make sure Wi-Fi or Ethernet is connected. In terms of the Wi-Fi network, try to connect to the 5 GHz frequency and not the 2.4 GHz one.

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2. Check Payment Options

If your credit card expired in your Microsoft account, when purchasing an app or game from the Microsoft Store, the company will use your preferred payment method to complete the transaction. To avoid acquiring license errors, double-check your current payment method in the Microsoft Store. Follow these steps:

1. Open Microsoft Store.

2. Click on the account picture at the top.

3. Select Payment methods.

7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

Step 4: Go to the Microsoft Account > Manager your payments menu on the web.

Step 5: Authenticate yourself and check your current payment method.

7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

To add a new payment method, remove the card from the menu.

3. Log out and Login Again

When Microsoft Store fails to authenticate your account, the app/game download process will get stuck acquiring a license. You need to log out from your current Microsoft account and log in again. Open Microsoft Store and click on the account picture at the top. Select Sign out.

7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

Step 3: Sign in again with the account details and download the app or game on the Store.

4. Run Windows Store Apps Troubleshooter

Microsoft distributes the Store as the native app on Windows, updating it from the Store itself instead of bundling it with Windows updates. To fix the issue of the Store being stuck on acquiring a license, you can run the Windows Store apps troubleshooter.

Step 1: Open the Settings app on Windows (use Windows + I keys). Step 2: Go to the System menu. Step 3: Select Troubleshoot and open Other troubleshooters.

7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

Step 4: Scroll down-ran Windows Store App troubleshooter.

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7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

Sit back and relax, let Microsoft fix the Store stuck on acquiring license issue.

5. Remove Microsoft Store Cache

Overburden of cache data in Microsoft Store may cause acquiring license issue. You can remove cache data and try again. Press Windows + R keys and open the Run menu. Type wsreset.exe and hit OK from the Run menu.

7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

Windows will clear the Microsoft Store cache and reopen the app.

6. Repair Microsoft Store

A buggy Microsoft Store can lead to acquiring license issues. Let’s repair Microsoft Store from Settings.

Step 1: Open the Windows Settings app (use Windows + I keys). Step 2: Go to the Apps menu. Step 3: Select Apps & features.

7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

Step 4: Scroll down to Microsoft Store, click the three-dot menu, and select Advanced options.

7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

Step 5: Select the Repair button from the menu and Windows will fix the Store.

7 Best Ways to Fix Microsoft Store Stuck on Acquiring License

7. Update Microsoft Store

As we mentioned before, the Store isn’t tied to Windows updates. You can update it via the Store itself. Open Microsoft Store and go to the Library menu. Click Get Updates and install the latest Store build on your computer.

Download Apps and Games from Microsoft Store

If you are stuck with acquiring license issues despite following the methods above, call your bank and ensure the added credit card is working as expected. Which trick worked for you to solve the issue? Share your findings in the comments.

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