7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

The Amazon Prime Video app now comes pre-installed on many Android TVs. It gives you access to a vast library of movies and TV shows, with content available in up to 4K Ultra HD resolution. The app also supports HDR10+ and Dolby Vision, similar to other streaming platforms.

However, there are times when the Prime Video app causes issues for Android TV users. In this post, we will provide solutions to address problems with Amazon Prime Video not working on Android TV.

1. Check Your Billing Status

Unlike Netflix, Amazon Prime Video charges an annual subscription fee. If the Prime Video app is not working on your Android TV, it may be due to a payment issue. To check your billing status, you will need to use a computer. Here’s how:

1. Go to the Amazon Prime Video homepage.

2. Click on your profile name in the top-right corner.

3. Select Account & Settings from the dropdown menu.

4. You may be asked to sign in to your Amazon account again.

5. Look for the Prime Membership section to find your payment details.

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6. If your payment failed, click Edit on Amazon to check your billing information.

The Amazon website will open on your screen. Your billing details will be visible at the top.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 7: Click on Edit Payment in the dropdown menu.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

In Step 8, you can add or edit your payment method.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

2. Check for Same Title Viewing on More Than 2 Devices

Amazon Prime Video has established device usage limits. You can stream a movie or TV show on a maximum of two devices simultaneously. This rule also applies to Purchased videos. However, for Rentals, streaming is limited to one device at a time. Therefore, you should check if you are unable to use Prime Video on your Android TV due to any of these scenarios.

3. Update the Prime Video App on Play Store

Bugs are app enemies. It is recommended to regularly update apps on all platforms. To fix this, update the Prime Video app on your Android TV. Follow these steps.

Step 1: Open the Play Store on your Android TV.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 2: Select the profile icon in the top-right corner.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 3: Select Manage Apps & Games.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 4: Select Check for Updates.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Update the Prime Video app if available on your Android TV.

4. Force Quit and Restart Prime Video App

Force quitting the Prime Video app on your Android TV will stop it from running in the background. You can try this method to fix issues that are ruining your viewing experience. Follow these steps to force quit and restart the app.

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Step 1: Select the Apps tab on your Android TV home page.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 2: Scroll down and select the Prime Video app.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 3: Long press the app icon to reveal options.

Step 4: Select Info from the dropdown menu.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 5: Select Force Quit from options list.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 6: Press Ok to confirm your action.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Restart the app to check if the issue has been resolved.

If force quitting and restarting the Prime Video app does not help, try restarting your Android TV. Turn off the TV and unplug it. After 5-10 minutes, plug it back in and restart your Android TV.

6. Clear Amazon Prime Video App Cache

Clearing the app cache memory can fix Prime Video not working on your Android TV. Follow these steps:

1. Go to the Apps tab and select Prime Video.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 2: Long press app icon to reveal options.

Step 3: Select Info from list.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Review

Step 4: Select Clear Cache from the options.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Press Ok to confirm.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Restart the Prime Video app.

If none of the solutions have worked, we suggest uninstalling and reinstalling the Prime Video app on your Android TV. Follow these steps.

Step 1: Select the Prime Video app from the Apps tab.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 2: Select Uninstall from the options after long-pressing the app icon.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 3: Select Ok to confirm your action.

7 Best Ways to Fix Amazon Prime Video Not Working On Android TV

Step 4: Open Play Store, search for Prime Video, and reinstall it.

Enjoy Amazon Prime Video on Android TV

These solutions fix issues on Amazon Prime Video on your Android TV. The platform is now rolling out the option to Rent movie titles in other countries. Remember to regularly update the OS of your Android TV to improve its life cycle.

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