7 Best Ways to Fix Alexa Not Responding to Voice Commands
Several smart speakers integrate voice assistants, and some support multiple assistants. Some speakers have the Google Assistant, some have Amazon Alexa, and Apple’s HomePods have Siri. Regardless of the assistant you use, they are convenient for performing tasks using just your voice.
Sometimes, your smart speaker doesn’t respond to your queries. You might ask Alexa about the weather but get no response. This defeats the purpose of having a voice assistant. If you’ve encountered this issue on your speaker, here are the best ways to fix Alexa not responding to voice commands.
1. Ensure Your Wi-Fi Connection Is Working
The Amazon Echo speaker needs a Wi-Fi connection to work properly. It can’t communicate with Amazon’s servers without internet. So, if your Wi-Fi is working but the speaker isn’t connecting, try restarting your router.
2. Speak While Being Closer to the Speaker
An Amazon Echo device features multiple microphones to detect your voice from different angles and rooms away. However, certain speakers have fewer or less effective microphones, potentially due to ambient noise or other disturbances.
To test this, move closer to the speaker and then try giving your command to see if you receive a response.
You can mute the microphones on most smart speakers to prevent them from continuously listening in and accidentally activating the speaker or picking up sensitive conversations. If you have muted the mics on your speaker, you may have forgotten to unmute them or they might have remained muted even after pressing the physical button.
To solve this, mute the mics again and then unmute them on your smart speaker. Press the mute button on your speaker to see a red ring or light. Press the mute button again to unmute the mics.
When setting up your Amazon Echo speaker, it will ask you to link it to your account via the Alexa app. Adding your account is necessary to use it as a smart speaker. To ensure there’s no problem, sign out and sign back into your Amazon account. Here’s how.
Step 1: Open the Alexa app on your smartphone.
Step 2: Go to the Devices tab using the bottom row.
Step 3: Tap on Echo & Alexa.
Step 4: Select the Echo device to connect to a different network.
Step 5: Tap the Settings icon in the top-right corner of the app.
Step 6: Scroll down to the bottom of the page to find the Registered To section. This portion will have your name. Tap on the Deregister button next to it.
Step 7: Select Deregister and follow the on-screen instructions to register the device again. Use the same Amazon account or try a different one to see if it solves the issue.
5. Unplug and Plug the Device Back In
Unplug your Echo speaker and let it remain that way for a while. After a few minutes, plug it back into the wall outlet, directly. Avoid using extension cords or adapter plugs.
Your Echo speaker may not function properly without a continuous power supply. Be sure to use the original power adapter that came with the speaker.
Every Echo speaker is connected to an Amazon account. Amazon stores all your Alexa search queries as voice history. This is a way to check if your queries are being interpreted correctly by the speaker.
You can access your Alexa voice history and check recent recordings. If it matches your queries, it’s fair to conclude that the mics on your speaker are working and Alexa is processing your requests. It could be possible that the speaker is unable to output relevant responses.
7. Factory Reset the Speaker
Even after trying all possible solutions, a factory reset is your last resort if Alexa still won’t respond. This will allow you to set up your Echo speaker from scratch. The process to factory reset an Echo speaker varies based on the model or version.
Follow Amazon’s guide to reset an Echo device. Choose the Echo speaker and follow the step-by-step instructions. The reset procedure involves pressing button combinations on your speaker.
Get All Your Queries Answered
If your smart speaker doesn’t respond to every question, follow these steps to restore voice responses from Alexa.
As Fred Humiston, the author behind Twothirds.us, I focus on providing practical and easy-to-follow guides and solutions for a variety of technical issues that people commonly face.
My articles cover a wide range of topics, from troubleshooting out-of-sync audio on TikTok and managing Firestick devices, to understanding the impact of Capcut on video quality and resolving sound issues on Hisense Roku TVs.
I also delve into more general tech tips, like how to block numbers on landlines or use VPNs without Wi-Fi. My goal is to make technology more accessible and less intimidating for everyone, whether you’re a tech novice or a seasoned user. I strive to offer clear, concise, and helpful advice to make your digital experience smoother and more enjoyable.