5 Best Ways to Fix Unable to Open Links in Outlook

5 Best Ways to Fix Unable to Open Links in Outlook

Outlook seems like an obvious choice over Gmail for PC users because it offers an app for both Windows and Mac. However, the real-life experience with Outlook’s app is different, as it carries its fair share of problems. One of those problems is not being able to open links in Outlook.

The problem mainly occurs due to incorrect file association or when using Chrome or Firefox as your default browser. We’ll show you some fixes you can try to resolve the hyperlink issue on Outlook. Let’s get started.

1. Reset Browser

Outlook’s hyperlink issue is often browser-related. If you can’t open Outlook links, try resetting your browser to see if it helps. Here’s how.

Note: Resetting your browser will delete cache, cookies, search engines, and pinned tabs.

Reset Google Chrome

To reset Chrome, enter “chrome://settings/reset” in the address bar and press Enter. Click on “Restore settings to their original defaults” under “Reset and clean up.”

5 Best Ways to Fix Unable to Open Links in Outlook

Click Reset settings on the confirmation pop-up box to proceed.

To reset Firefox, click on the menu icon in the top right corner and go to Help > Troubleshooting Information. On the next page, click Refresh Firefox.

Reset Microsoft Edge

To reset Edge, type edge://settings/reset in the address bar and press Enter. Click on ‘Reset settings’, then ‘Restore settings to default’ and finally click Reset to confirm.

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5 Best Ways to Fix Unable to Open Links in Outlook

Reset Internet Explorer

Step 1: Open the Start menu, type in “internet options”, and press Enter. Step 2: In the Internet Properties window, switch to the Advanced tab and click Reset under the ‘Reset Internet Explorer settings’ option.

5 Best Ways to Fix Unable to Open Links in Outlook

Step 3: Mark the check box ‘Delete personal settings’ and click Reset.

5 Best Ways to Fix Unable to Open Links in Outlook

2. Try Another Browser

If resetting your browser doesn’t help, try changing the default browser on your PC. Since the issue is mostly reported by users who have Chrome or Firefox as their default browser, switching it to Microsoft Edge or Internet Explorer might solve the problem. Open the Start menu, type in “default apps” and press Enter.

5 Best Ways to Fix Unable to Open Links in Outlook

Step 2: In the Default apps tab, under Web browser, select your current browser and change it to Microsoft Edge or Internet Explorer.

5 Best Ways to Fix Unable to Open Links in Outlook

Try opening links in Outlook to see if the issue is resolved.

3. Repair Microsoft Office

Microsoft Office apps, like any other, are bound to run into problems. Luckily, Microsoft 365 offers a repair tool to fix these issues easily. Here’s how to use it:

Step 1: Press Windows key + I to open Settings on Windows 10. Then go to Apps.

5 Best Ways to Fix Unable to Open Links in Outlook

Step 2: Scroll down to select Microsoft Office 365 and click on Modify.

Step 3: Select Quick Repair and hit Repair. Follow the on-screen instructions to complete the process.

5 Best Ways to Fix Unable to Open Links in Outlook

Restart your PC and see if you can open hyperlinks in Outlook. If the Quick Repair doesn’t work and you’re connected to the internet, repeat the steps above for an Online Repair.

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4. Fix HTML File Associations

Windows users can fix Outlook’s hyperlink issue by altering the HTM/HTML values. Here’s how:

1. Open the Start menu and type “cmd.”

2. Click on “Run as administrator” to open Command Prompt with elevated access.

5 Best Ways to Fix Unable to Open Links in Outlook

Step 2: Copy and paste the commands from the console one by one, pressing Enter after each command.

REG ADD HKEY_CURRENT_USER\Software\Classes\.htm /ve /d htmlfile /f

REG ADD HKEY_CURRENT_USER\Software\Classes\.html /ve /d htmlfile /f

REG ADD HKEY_CURRENT_USER\Software\Classes\.shtml /ve /d htmlfile /f

REG ADD HKEY_CURRENT_USER\Software\Classes\.xht /ve /d htmlfile /f

REG ADD HKEY_CURRENT_USER\Software\Classes\.xhtml /ve /d htmlfile /f

Restart your PC to see if the issue is resolved.

If Outlook’s hyperlink issue has recently started and all the above methods fail, try performing a system restore on your PC. This will roll back the settings to a point before the problem appeared. Performing system restore is safe and won’t cause any data loss, although you will lose any recent changes made to the system or settings.

Linked Right

The solutions mentioned above usually fix Outlook hyperlink issues on Windows 10. Alternatively, you can use the web version of Outlook on Microsoft Edge. Share your experience with the solutions in the comments.

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