4 Ways to Fix if Microsoft Teams Keeps Showing Away

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Microsoft Teams offers a seamless way for remote teams to collaborate. However, dealing with the problem of Microsoft Teams constantly showing you as away while you’re active can be infuriating. In this article, we will show you how to fix this issue and provide four effective solutions.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Before fixing the problem, it’s important to understand why Microsoft Teams shows you as Away even when you’re active. There could be various reasons for this, such as inactivity, status settings, and network connectivity problems.

Now, let’s proceed with the article to explore four fixes that can help you solve this issue and make sure that Microsoft Teams accurately shows your presence.

1. Manually Reset Your Status Active on Teams

Instead of waiting for Windows or Mac to update your availability status, you can manually change it if your Teams status is stuck on away. This will keep it running until you manually change it to appear away or offline.

On Windows or Mac

Step 1: Launch Microsoft Teams on your operating system. Note: We will use Mac for demonstration purposes.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 2: Once launched, click on your profile picture at the top right corner of your screen.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 3: Click on the Availability option.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 4: From the drop-down menu, select “Available” (green).

4 Ways to Fix if Microsoft Teams Keeps Showing Away

That’s it. You have made yourself available, allowing others to see you active. If you want to do the same for mobile, continue reading.

On Android or iOS

The steps are the same for both Android and iOS. However, for demonstration purposes, we will focus on Android.

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Step 1: Open Teams on your device and tap your profile on the top-left corner of the home page.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 2: In the sidebar, tap Offline or the option below your account name. From the drop-down, select the Available option.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Here’s how to change your availability setting and stop Microsoft Teams from showing “away” after 5 minutes. If this doesn’t solve the issue, try the following method.

2. Check for MS Teams App Updates

Sometimes, glitches or app issues can cause Teams to show “away” even when you’re active. Microsoft promptly addresses such problems by releasing updates to its enterprise software, including Teams. Therefore, a straightforward app update can resolve this issue.

To start, update the Teams desktop app.

On Windows or Mac

Please follow the steps below:

1. Press the Windows key and type “Microsoft Teams”.

2. Click on the “Microsoft Teams” option.

3. Note: On Mac, press “Command+Space”, type “Teams”, and press Return.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 2: Once Teams launches, click the three-dot icon next to the profile picture.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 3: From the drop-down menu, click on ‘Check for updates.’

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Once the update is complete, restart the app. The issue, such as Teams status stuck on away, should be gone. If you are away from your desktop and facing the same on mobile, continue reading.

On Android or iOS

When updating Microsoft Teams on an Android or iOS device, there is no in-app option like on Desktop. To update the app, go to the Google Play Store or App Store, depending on your device. Check our explainer for how to check if apps need an update on iPhone and Android. If updating the app didn’t fix the issue, try the next method.

3. Set a Status Message on Teams

A useful workaround is to set a status message that your colleagues and manager will see when they message or @mention you. This way, even if your Team’s status is away, your team members will know you are available. Now let’s go through the steps for the Teams desktop app.

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On Windows or Mac

Step 1: Press the Windows key on your keyboard, type “Microsoft Teams”, and click Open.

Note: On Mac, press ‘Command+Space’, type “Teams”, and hit Return.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 2: Once Teams launches, click on your profile picture in the top-right corner.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 3: Click ‘Set status message’ from the drop-down menu.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 4: In the modal, type your status message, tick ‘Show when people message me,’ and click Done.

Note: You can change the default ‘Clear status message after’ to 1 hour, 4 hours, This Week, or Never.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

You have successfully set your status on Microsoft Teams. To do the same on mobile, keep reading.

On Android or iOS

To demonstrate, we will only go over Android. However, the steps are the same for both Android and iOS. Step 1: Launch the Teams mobile app on your Android or iOS device. Once launched, tap on your profile picture or first-name alphabet icon in the top left corner.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Step 2: On the left pane, tap ‘Set status message.’ Next, type your status message in the text section, toggle ‘Show when people message me,’ and click the tick mark in the top right corner.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

That’s it. You have set a Teams status to let others know you’re available. If none of the methods worked, check out the last method; keep reading.

4. Use Third-party Apps to Keep the System Available

Using third-party apps or utilities to keep Microsoft Teams available can help prevent it from going into an idle or inactive state. We recommend using Move Mouse for Windows and Jiggler for Mac, although various third-party software is available.

4 Ways to Fix if Microsoft Teams Keeps Showing Away

Using these apps will keep you active on Microsoft Teams without setting your status to inactive or away. You can also receive notifications and messages from Teams as long as your computer is awake and active.

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Note that these third-party tools are not official solutions and may not be officially supported by Microsoft or other software providers. Be aware of potential compatibility and security issues.

If you have any other questions, please refer to the FAQ section below.

1. Does the “Away” status affect my availability for incoming calls or messages in Teams?

The Away status may affect how others perceive your availability, but it does not block incoming calls or messages. Your presence status can also influence how others reach out to you.

2. Can screen sharing or active meetings prevent the “Away” status?

Yes, actively participating in screen sharing or meetings in Microsoft Teams can often prevent your status from changing to Away, even if there is no other computer activity.

3. Can my organization enforce or override my status settings?

Depending on your organization’s policies, administrators may be able to enforce certain status settings. Check with your IT department or Teams administrators for specific policies.

Fix Teams Status Error

Knowing how to resolve the problem of Microsoft Teams continuously showing “away” will improve your overall Teams experience. Additionally, you might find it helpful to learn how to schedule a meeting in Teams.

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