2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

A computer without a mouse and keyboard is like a car without wheels. Useless, right? That’s the situation some Windows 10 users find themselves in when their mouse and keyboard stop working. If this happens to you, don’t worry. We’ve got some solutions to fix the problem.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Mouse and keyboard dysfunction can occur post-OS update or due to Windows settings or configuration. Below are solutions to resolve these issues and restore functionality.

1. Quick Fix: Restart Your PC

When your computer’s mouse and keyboard stop working at the login screen, it could be because Windows has failed to recognize, communicate, or load the drivers responsible for their functioning. Simply restarting your PC could help re-establish communications between the device drivers and get your mouse and keyboard working again.

However, since the keyboard and mouse aren’t functioning, you’ll have to do a ‘Hard Reboot.’ If your computer has a removable battery, pull it out, plug it back in, and turn your PC back on. If the battery is non-removable, hold down the power button to manually shut it off. Wait for a couple of seconds to a minute and tap the power button to turn it back on.

That should fix the inactive mouse and keyboard issues. If the issue persists and your mouse and keyboard don’t work on the welcome/start-up screen, proceed to the next method below.

2. Troubleshooting Using Safe Mode

According to some Windows users who encountered these issues, they were able to use both the mouse and keyboard in Safe Mode. Try booting your computer into Safe Mode and try the troubleshooting options listed below (1 to 4).

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Here’s how to boot your PC into Safe Mode if your mouse and keyboard aren’t working.

Step 1: Power off your PC by holding the power button.

Step 2: Tap the power button to turn it back on. Now, when Windows is loading with the spinning dot on the display, press and hold the power button until the PC shuts down.

Step 3: Repeat this process twice or thrice. On the fourth start, Windows will detect that you are trying to fix issues and automatically boot into the Recovery Environment. This is where you can boot into Safe Mode.

Step 4: In the Recovery Environment, tap Troubleshoot.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 5: Select Advanced options on the Troubleshoot screen.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 6: Select Startup Settings.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 7: Tap the Restart button at the bottom-right corner of the Startup Settings page.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

That will display a couple of startup options for you to choose from. Tap the number 4 on your keyboard to boot into ‘Safe Mode with Networking.’

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Now that your PC is in Safe Mode, your mouse and keyboard should work. Try the troubleshooting options below to fix the issues preventing them from working in normal boot mode.

1. Update/Change Mouse and Keyboard Drivers

If your computer’s mouse and keyboard don’t work at startup, it might be due to outdated and incompatible drivers. Follow these steps to update or change your drivers.

1. Tap Windows key + X button to launch the Quick Access menu. Select Device Manager.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

To review the provided text and eliminate redundant words or phrases, we could make the following revisions:

Step 2: Tap the drop-down arrow next to Keyboards, right-click the keyboard driver, and select Update driver.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 3: On the next page, choose ‘Browse my computer for driver software.’

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 4: Tap ‘Let me pick from a list of available drivers on my computer.’

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 5: Uncheck the ‘Show compatible hardware’ option.

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2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 6: Choose a different driver and tap Next.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Restart your computer after installing the driver. Do the same for the Mouse driver (under the ‘Mice and other pointing devices’ category) and check if they both work upon restart. If they don’t, try the next method below.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

2. Turn Off Fast Startup

Fast Startup is a feature in Windows 10 that helps users boot their computers faster. However, it has caused issues with the shutdown process and can prevent the mouse and keyboard from functioning during startup. To fix this problem, turn off Fast Startup while in Safe Mode. Here’s how:

Step 1: Open the Control Panel by typing “control panel” into the Windows search box and pressing Enter.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 2: Tap ‘Hardware and Sound.’

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 3: Select Power Options.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 4: On the left-hand pane, tap ‘Choose what the power button does’.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 5: Tap the ‘Change settings that are currently unavailable’ option.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 6: Uncheck the ‘Turn on fast startup (recommended)’ option and save changes.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

3. Uninstall Recent Update

If you noticed your mouse and keyboard stopped working after installing an update, the update may be buggy. Uninstall the update to get your hardware working until a stable update is rolled out.

Boot your computer into Safe Mode and follow these steps:

Step 1: Tap the Windows key + I to launch the Windows Settings menu.

Step 2: Select ‘Update & Security.’

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 3: In the Windows Update section, select ‘View update history.’

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 4: Click Uninstall updates.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

That will open a new window with a list of updates installed on your computer. The updates are sorted by installation date so you can easily find the last update that caused issues with your mouse and keyboard.

Step 5: Right-click on the update(s) you want to uninstall, select Uninstall, and follow the prompt.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Restart your computer after uninstalling your mouse and keyboard should work now.

4. System Restore

If you previously backed up your computer with Windows built-in backup tool before your mouse and keyboard stopped working, you can restore the backup to fix the issue. Just boot your PC into the Advanced Recovery Environment and follow these steps:

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Step 1: Select Troubleshoot.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 2: Tap Advanced options.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 3: Select System Restore.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 4: Choose the account or user profile to restore your backup to.

Step 5: Enter the account password and tap Continue. If the account isn’t password protected, leave the password box empty and tap Proceed.

2 Ways to Fix Mouse and Keyboard Not Working in Windows 10

Step 6: Select the backup data and follow the prompt to restore it.

All changes made to your PC after the last backup/restore point would be lost. Be sure to back up important data on an external drive before you proceed with the system restore.

Get Things Working Again

Windows updates bring new features to your computer, but sometimes they can cause problems with your PC’s functionality, like the mouse and keyboard. The fixes mentioned above should resolve these issues and restore your hardware’s performance.

Next, let’s talk about Mouse Acceleration. Learn about its impact on your device and how to disable it on your Windows 10 PC.

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