14 Best Ways to Fix Alexa Not Playing Amazon Music

14 Best Ways to Fix Alexa Not Playing Amazon Music

How many times have you asked Alexa-powered Echo to play a song from Amazon Music only to be disappointed? Many users are experiencing the same issue. When they ask Alexa to play a song from Amazon Music, it doesn’t play. If you are going through this issue, I will help you fix Alexa not playing Amazon Music.

14 Best Ways to Fix Alexa Not Playing Amazon Music

Some users experience issues with Alexa not playing all songs from Amazon Music. Here are solutions to fix this problem:

– Restart Echo

– Adjust Echo volume

– Verify if Amazon Music services are down

– Check your internet connection

– Ensure you are using the correct command to play music or the default music provider

– Verify your Amazon Music subscription

– Check the logged in user

– Confirm if the song is available in your subscription

– Disable explicit filter

– Update Amazon and Amazon Music Country settings

– Change Echo language and time zone

– Transfer music to your country

– Deregister Echo

Now let’s explore these fixes in more detail.

1. Restart Echo

To troubleshoot Alexa not playing Amazon Music, restart your Echo. Remove it from the power supply, wait 20-30 seconds, and then plug it back in. Try playing the music from Amazon Music using Alexa.

2. Check Echo Volume

If you just asked Alexa to play music from Amazon Music on your Echo device and it’s not playing, check the volume. It’s possible that the volume is low and that’s why you can’t hear the music.

To increase the volume, use the physical buttons on the Echo device or say commands like “Alexa, increase the volume” or “Alexa, make volume 8”. The maximum volume is 10.

Alternatively, you can use the Alexa app to adjust the volume. Go to the Devices tab, select your Echo device, and tap on Volume to change it.

14 Best Ways to Fix Alexa Not Playing Amazon Music

3. Amazon Music Could be Down

If you’re experiencing the issue of Alexa not playing Amazon Music and the above solutions don’t work, you should investigate whether the Amazon Music service is experiencing a problem. Check on Twitter or use downdetector.com to see if there is an outage. Visit the website and search for Amazon Music. If there is an issue with Amazon Music, it will be displayed on Downdetector.

4. Check Your Internet

Alexa requires a working internet connection to play music from any service. If your Echo’s Wi-Fi is not working, Alexa will not play music from Amazon Music.

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Here are some troubleshooting steps:

– Restart your Wi-Fi modem.

– Check if the internet is working on other devices.

– Keep Echo close to your Wi-Fi.

– Reduce Wi-Fi congestion by turning off Wi-Fi on other devices.

– Connect Echo to a 5Ghz Wi-Fi channel instead of 2.4Ghz, or vice versa.

– Amazon recommends opening specific ports (123, 443, 4070, 5353, 33434, 40317, and 49317) in your network firewall settings.

5. Check the Default Music Provider

Since Amazon Music and Alexa are both Amazon products, you don’t need to manually set up Amazon Music on your Echo because it automatically detects the subscription without the Amazon Music app. Issuing commands like ‘Alexa, play the XYZ song’ should play the requested track from Amazon Music.

However, if you have multiple music providers in the Alexa app or Amazon Music isn’t the default, you need to add the service name to the music command.

Additionally, sometimes the song isn’t available on other providers and Amazon Music may not work. To be safe, you can either make Prime your default provider or use a full command like ‘Alexa, play Hey There Delilah from Amazon Music.’

To change the default music provider in the Alexa app, follow these steps:

Open the Alexa app and go to the More tab, then tap on Settings. From there, select Music & Podcasts.

14 Best Ways to Fix Alexa Not Playing Amazon Music

Step 3: Go to your profile and select Your Default Services. Choose Amazon Music as the default option.

14 Best Ways to Fix Alexa Not Playing Amazon Music

Tip: Play Spotify with Echo

Are you looking for a way to play Spotify on your Echo device? If so, then you’ll love this tip.

To play Spotify with Echo, follow these steps:

1. Open the Alexa app on your smartphone or tablet.

2. Tap on the menu icon in the top-left corner of the screen.

3. Select “Settings” from the dropdown menu.

4. Scroll down and tap on “Music & Podcasts.”

5. Tap on “Link New Service.”

6. Select “Spotify” from the list of available music services.

7. Tap on “Link Account” and enter your Spotify username and password.

8. Once your account is linked, you can ask Alexa to play music from Spotify.

For example, you can say “Alexa, play my Discover Weekly playlist on Spotify.”

By following these steps, you can easily play Spotify on your Echo device and enjoy all your favorite music. Give it a try today!

6. Check Your Amazon Music Subscription

Amazon offers three music subscriptions: Amazon Music Free, Amazon Music Prime, and Amazon Music Unlimited. The free version has a limited collection of songs. To play all songs with Alexa, you need an active subscription to either Amazon Prime Music or Amazon Music Unlimited. Keep in mind that some songs may not be available in Prime Music, but will be accessible with an Amazon Music Unlimited subscription. Without an active subscription, Alexa cannot play requested songs. To check your current subscription details, follow these steps:

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Step 1: Open the Amazon website for your country and log in with your account details.

Step 2: Click on your name at the top and select Memberships & subscriptions. You may have different options, including Your Prime Membership.

14 Best Ways to Fix Alexa Not Playing Amazon Music

Step 3: Your active subscriptions are listed here.

14 Best Ways to Fix Alexa Not Playing Amazon Music

7. Check Number of Streaming Devices

When Alexa doesn’t connect to Amazon Music, check your subscription. Most Amazon Music subscriptions restrict streaming to one device at a time, excluding the Family plan. Therefore, if you play songs on the Amazon app or other Echo devices with the same account, you won’t be able to stream music on other devices due to the limit on streaming. Keep in mind that the Amazon Family Plan allows streaming on up to 6 devices simultaneously.

If your Echo device has multiple profiles linked to multiple Amazon accounts, you need to be signed in to the one with a Prime membership or Amazon Music Unlimited Subscription to play all songs. If Alexa is not playing Amazon Music, this could be the issue. To switch users, use the ‘Alexa switch user’ or ‘Alexa switch profile’ command.

9. Check the Availability of Song

Once you have an active music subscription, check for song availability. Amazon Prime Music offers fewer songs than Amazon Music Unlimited. Ask Alexa to play another song. If it plays, the song you wanted may not be available on Prime. Alternatively, use the Prime Music app to manually search for the song.

10. Turn off the Explicit Filter

Amazon Music blocks songs with explicit lyrics. To disable the filter, follow these steps:

Step 1: Open the Alexa app and tap the More tab, then Settings.

Step 2: Go to Music & podcasts.

14 Best Ways to Fix Alexa Not Playing Amazon Music

To review or refine the provided text, delete any redundancies or unnecessary phrases to enhance clarity and conciseness while preserving the original meaning.

Step 3: Tap on the Explicit Language filter and disable the Explicit Filter toggle.

14 Best Ways to Fix Alexa Not Playing Amazon Music

11. Update Amazon Country

Sometimes, your Amazon account and Alexa services may be in different locations. To update your country to your current location, follow these steps:

Step 1: Open the Manage Your Content and Devices page and sign in with your Amazon credentials.

Step 2: Click on Settings. If Settings isn’t available, click on the link that says “Go to the Manage Your Content and Devices page”.

14 Best Ways to Fix Alexa Not Playing Amazon Music

Step 3: Click on Preferences at the top and select Country/Region Settings. Or, choose Country Settings if available.

14 Best Ways to Fix Alexa Not Playing Amazon Music

Step 4: Click Change to update the country and add your current location. Alternatively, click here for more information on other Amazon sites and to confirm your new location.

14 Best Ways to Fix Alexa Not Playing Amazon Music

After trying the song from Amazon Music with Alexa, you can do the following steps:

To ensure music works on Alexa, check settings in the Alexa app. These settings include Device Location, Time Zone, and Language. Keep them aligned with your current location.

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To change these settings:

1. Open the Alexa app and tap on Devices at the bottom. Select your Echo device.

2. Tap on the Settings icon at the top. Verify Device Location, Time Zone, and Language, and update them to match your local information. Once updated, play a song on Alexa.

14 Best Ways to Fix Alexa Not Playing Amazon Music

13. Transfer Music to Different Country

Try moving your Amazon Music country to your current location. Go to Amazon Music Settings page and click on ‘Move your Music account’ if it is showing a different country than your current location.

14. Deregister Echo

If nothing works and Alexa isn’t playing Amazon Music, remove or deregister the problematic Echo device from your Alexa app. To deregister a connected Echo, follow these steps:

Step 1: Open the Alexa app and tap on Devices, then your Echo device.

Step 2: Tap on the Settings icon.

Step 3: Scroll down and tap on Deregister next to Registered to.

14 Best Ways to Fix Alexa Not Playing Amazon Music

Once you deregister it, add it again in the Alexa app. If you encounter any issues, try these fixes.

If you get the Alexa can’t reach Amazon Music error, try these troubleshooting tips:

– Restart Echo and Wi-Fi router.

– Open ports (123, 443, 4070, 5353, 33434, 40317, and 49317) in your router’s network firewall settings.

– Amazon Music services might be down.

Make sure you have the correct subscription for the song you’re trying to play.

– Consider changing your Amazon or Amazon Music country.

Bonus Tip: Why Won’t Alexa Play my Playlist from Amazon Music

If Alexa can’t play your Amazon Music playlist, try the following fixes:

– Make playlists public instead of private.

– Instead of saying “Alexa, play MY (playlist name),” say “Alexa, play (playlist name).”

– Rename the playlist in the Amazon Music app.

Alexa, Play Music

We hope the solutions above helped you fix the issue of Amazon Music not working on Alexa. Once it is back in action, you can use music commands like play a playlist, play [song/artist/album] name, play [emotion] music, play songs similar to [song name], and more. Use basic commands like play, resume, stop, pause, and shuffle to control playback with Alexa. Before you go, learn how to connect Echo to your phone.

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