13 Ways to Fix Video Unavailable in Amazon Prime Video

13 Ways to Fix Video Unavailable in Amazon Prime Video

Online streaming services like Amazon Prime Video give us instant access to a vast library of movies and shows. However, these services are not without their issues. One common problem that users encounter is the ‘video unavailable’ error message on Amazon Prime Video. If you’ve been experiencing this issue, don’t worry, we’ll show you how to fix it.

Whether you’re using Amazon Prime on a Windows device or through a web browser, this guide will help you troubleshoot the problem. Before we do that, it’s important to understand why this problem occurs.

Why Some Amazon Prime Video Shows and Movies Are Unavailable

Here are error messages that Prime Video may show up:

– This video is currently unavailable in your location.

– This video isn’t available anymore.

– This video is unavailable on this device.

If you have seen these issues when streaming content on Prime Video, it’s essential to understand their causes to prevent their recurrence. Here are a few reasons:

– Internet connectivity issues.

– Web browser doesn’t support video streaming due to misconfigurations.

– Display driver problems on your device.

– Amazon Prime Video service outage.

– Show or movie has been removed from Prime Video.

Other software bugs may cause the issue. In the next section, we will elaborate on these reasons and help you quickly resolve the issue. Note: Restart the device before troubleshooting. Sometimes, the simplest fix can troubleshoot the issue.

How to Fix Amazon Prime Video Unavailable

Here are thirteen ways to troubleshoot and resolve the issue of ‘video unavailable’ on Amazon Prime Video. Let’s begin.

1. Download the Prime Video App

If you have problems with your web browser, download the Amazon Prime Video app on your Windows PC using the link below. This should fix the issue.

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2. Check the Network Connection

Playing movies and shows on Prime Video requires a stable and strong internet connection. Check your internet speeds and contact your service provider if there are any issues. Use websites like Fast or Speed Test to check your internet speeds.

13 Ways to Fix Video Unavailable in Amazon Prime Video

3. Check Amazon Prime Servers

If Prime Video titles don’t play with a good internet connection, check if Amazon Prime’s servers are down. If so, Prime Video may also be affected. In this case, wait for Amazon to resolve the issue and check their social media for updates.

4. Check if the Show Has Been Taken Down

Amazon contracts studios, and movies and shows are on Prime Video only while the contract is valid. If Amazon doesn’t renew the contract, the show or movie will be removed from Prime Video. This happened with popular NBC titles Seinfeld and Parks and Recreation. This may also explain the ‘video unavailable’ error on Prime Video.

5. Disable VPN

A VPN routes your internet traffic through a private server or changes your virtual location. However, it’s not always perfect. A faulty VPN might cause Amazon Prime Video to say ‘video unavailable’.

Additionally, if your VPN has changed your virtual location, the movie or show you’re trying to play may not be available in that region, resulting in the ‘video unavailable’ error.

To troubleshoot, turn off the VPN and Proxy in your Windows application. If you’re using a VPN through a Chrome or Firefox extension, disable the extension to see if that resolves the issue.

13 Ways to Fix Video Unavailable in Amazon Prime Video

6. Disable Extensions

Third-party extensions can extend the functionality of your web browser but may cause unintended problems. For example, a content blocker extension might be preventing Amazon Prime Video from functioning normally. Try disabling extensions on your web browser to fix the issue.

Disable Extensions in Chrome

Step 1: Open Chrome, click on the extensions icon, and select Manage Extensions.

Step 2: You will see a list of installed extensions. Disable an extension and check if it solves the issue. Repeat for all installed extensions.

Disable Extensions in Mozilla Firefox

If you use Firefox, it does not have a dedicated extensions button on the toolbar. Hence, follow these steps to manage extensions:

1. Open Firefox and click the hamburger menu on the toolbar.

2. Select ‘Add-ons and Themes’.

3. In the opened window, disable and remove extensions.

13 Ways to Fix Video Unavailable in Amazon Prime Video

7. Sign Out of Prime Video and Sign Back In

To fix this problem, sign out of Amazon Prime Video and then sign in again. Here’s how to do it:

1. Open Amazon Prime Video on any browser and tap your username.

2. Click Sign Out.

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13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 3: Click ‘Sign in to join Prime’.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 4: Enter your credentials and sign in.

13 Ways to Fix Video Unavailable in Amazon Prime Video

You will now be signed in to Amazon Prime Video, and if it still doesn’t play, try clearing the web browser cache to fix the issue.

8. Clear Browser Cache

The cache is temporary data stored locally to help reload application elements quickly without internet downloads. However, excessive caching can lead to data and junk accumulation, potentially causing application issues.

To address the video availability problem on Prime Video, clear your web browser’s cache. The following steps apply to all web browsers:

1. Click the three dots icon on the toolbar.

2. Select Settings.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 3: Click ‘Privacy and Security.’

Step 4: Select ‘Clear browsing data.’

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 5: Click the Time Range button and choose All Time. This will clear Chrome’s stored data and cache from the time you started using it.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 6: A list of items to clear will now be displayed. Choose the ones you want to delete and click on Clear data.

13 Ways to Fix Video Unavailable in Amazon Prime Video

You will have a clutter-free web browser when you launch it next time, and there is a good chance Prime Video can play without errors. If it doesn’t, you can try the next fix.

9. Disable Hardware Acceleration

Hardware acceleration is a process that uses additional hardware resources to speed up tasks, but it can also cause issues. Disabling it may resolve the ‘video unavailable’ problem on Prime Video. Here’s how to turn off hardware acceleration in your browser.

Disable Hardware Acceleration on Chrome

Step 1: Open Chrome and tap on the three dots icon in the toolbar. Select Settings.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 2: Click on System in the sidebar.

Step 3: Turn off the toggle for ‘Use hardware acceleration when available’.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Turn off Hardware Acceleration on Firefox

Step 1: Open Firefox, click the hamburger menu icon.

Step 2: Click on Settings.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 3: Go to the Settings page and scroll down to Performance. Step 4: Uncheck the boxes for ‘Use recommended performance settings’ and ‘Use hardware acceleration when available’.

13 Ways to Fix Video Unavailable in Amazon Prime Video

If none of these methods work, try Prime Video on a different browser.

10. Use a Different Browser

Amazon Prime Video not playing and showing the ‘video unavailable’ error? We tried everything, but the issue was resolved when we switched to Firefox.

In cases where you can’t pinpoint the issue or problem, try using a different web browser.

11. Update Display Drivers

Display Adapters and GPUs render multimedia visuals on your display using software or drivers. Update outdated software or drivers to play videos on applications like Amazon Prime without issues.

Step 1: Open Device Manager from the start menu.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 2: Click on Display Adapters.

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13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 3: Right-click on the display driver and update driver.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 4: Click ‘Search automatically for drivers’. If there are new versions, follow the instructions to update them.

13 Ways to Fix Video Unavailable in Amazon Prime Video

If the above methods don’t work, try updating your web browser.

12. Update the Web Browser

If a bug on your web browser restricts applications like Amazon Prime from playing videos, developers will fix the issue and release an update. Therefore, check and update to the latest version of Chrome or other browsers you use. Here’s how to do it.

Step 1: Open Chrome, click on the three dots icon, and select Help.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 2: Click ‘About Google Chrome’.

13 Ways to Fix Video Unavailable in Amazon Prime Video

Step 3: Review the Chrome version. Update if necessary.

13 Ways to Fix Video Unavailable in Amazon Prime Video

If Amazon Prime Video still shows the error, try contacting Amazon Support.

13. Contact Amazon Support

Amazon has customer support that will help fix the issue. If Prime Video continues to show the ‘video unavailable’ error despite trying all our suggested methods, it’s best to contact Amazon customer support. This is everything you need to know to fix the ‘video unavailable’ error on Amazon Prime Video. For any further questions, please move to the next section.

FAQs on Amazon Prime Video Unavailable

1. Can I use a VPN to view content not available in my country on Amazon Prime Video?

Yes. You can use a VPN to access content from other regions on Amazon Prime Video.

2. Why is Amazon Prime Video not playing in full HD?

We recommend restarting the device, checking your internet connection, disabling VPN, and adjusting the playback settings. If the issue persists, refer to our guide on fixing Amazon Prime Video playback in HD.

Keep Streaming Problems at Bay

We hope this article helps you fix the ‘video unavailable’ error on Amazon Prime. However, Amazon products usually have a mediocre UX – especially the shopping app. We hope Amazon updates the same soon so that problems like these can be resolved better.

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