13 Ways to Fix Apple TV App Not Working on Samsung TV

13 Ways to Fix Apple TV App Not Working on Samsung TV

Apple and Samsung have a long history of friction, especially when it comes to collaboration. Unfortunately, numerous Samsung TV users encounter issues with the functionality of the Apple TV app on their TVs. If you are experiencing this problem, consider the following solutions to address the Apple TV app’s malfunction on Samsung TVs.

13 Ways to Fix Apple TV App Not Working on Samsung TV

Many users complain of playback issues in the Apple TV app on Samsung TV. The app crashes, freezes, or shows “video unavailable”. This post will help you fix these issues. Let’s begin.

1. Restart TV

If you encounter any issues with the Apple TV app on your TV, such as crashes, freezes, or a “video unavailable” error, the first step is to restart the TV. There are two methods you can try, and it’s recommended to attempt both.

For the first method, press and hold the Power button on the TV remote until the TV turns off and then on again. Release the button once the TV has powered on. Check if the Apple TV app is functioning properly after this.

Next, unplugging the TV from the power supply for around 30 seconds and then plugging it back in will also restart it.

A helpful tip: If the Apple TV Box is not compatible with your Samsung TV, try using a different HDMI cable.

2. Check Your Internet

If the TV doesn’t restart, check its internet connection by opening another app. If no app opens, check the internet on your phone or PC. Here are troubleshooting tips:

– Restart the Wi-Fi modem.

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– Disable VPN.

– Switch to a 5Ghz or 2.4Ghz Wi-Fi network.

If the internet works on other devices but not on the TV, refer to our troubleshooting guide for Wi-Fi issues on Samsung TV.

Check your Apple TV subscription. It may have expired, causing the app to malfunction. Verify your credit card details on the Apple TV account page. Log in, go to Payment details, and check for errors. Switching to SD mode may also fix the problem.

4. Update Apple TV App

Next, update the Apple TV app on your Samsung smart TV. The issue is likely with the Apple TV app itself, causing it to not work on your TV.

Update the Apple TV app on your Samsung TV. Usually, you should see a pop-up prompting you to update the app when you open it. If the pop-up doesn’t appear, open the App Store and search for Apple TV. Tap the Update button if it appears.

Tip: Unable to open the Apple TV app on your TV? Learn how to fix it.

5. Update TV Software

If your TV software is outdated, it can cause glitches or freezing in apps like Apple TV. To fix this issue, update your TV software.

To update your software, go to Samsung TV Settings, then select Support, and finally choose Software Update. Click on Update now.

13 Ways to Fix Apple TV App Not Working on Samsung TV

6. Clear Cache of Apple TV

You can clear the cache of the Apple TV app on your Samsung TV by following these steps:

1. On your Samsung TV, navigate to TV Settings, then Support, and then Device Care. From there, choose Manage Storage.

13 Ways to Fix Apple TV App Not Working on Samsung TV

Step 2: Choose View Details for the Apple TV app.

13 Ways to Fix Apple TV App Not Working on Samsung TV

Step 3: Choose the Clear Cache button, followed by Clear Data.

13 Ways to Fix Apple TV App Not Working on Samsung TV

Restart your TV. Also, check other ways to clear the cache on Samsung smart TV.

7. Reinstall Apple TV

If you are still facing playback issues in the Apple TV app, reinstall the app on your TV. Samsung offers a native feature to reinstall apps. Here’s how:

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Step 1: On your Samsung TV, go to the Apps from the home screen.

13 Ways to Fix Apple TV App Not Working on Samsung TV

Step 2: Choose the Settings icon at the top-right corner.

13 Ways to Fix Apple TV App Not Working on Samsung TV

Go to the Apple TV app and choose Reinstall. Wait for the app to reinstall. The Apple TV should work properly after that.

13 Ways to Fix Apple TV App Not Working on Samsung TV

If you don’t see the Reinstall option, select Delete/Uninstall instead. Once uninstalled, install the Apple TV app back from the App Store.

If you face any issues while installing the app again, check our guide to fix Samsung TV not installing apps.

Try changing the DNS number on your Samsung TV to fix issues with the Apple TV app. Follow these steps:

Step 1: On your Samsung TV, go to Settings > General > Network > Network Status. Select the IP Settings button.

13 Ways to Fix Apple TV App Not Working on Samsung TV

Step 2: Scroll down and select the option next to the DNS setting. If it says Get manually, choose Get automatically. If it says Get automatically, choose Get manually instead.

Step 3: Enter 8.8.8.8 in the DNS server option, select Ok, and restart your TV.

13 Ways to Fix Apple TV App Not Working on Samsung TV

9. Turn off HDMI-CEC Device Control

Smart TVs, like Samsung, have an option called HDMI-CEC that allows you to control multiple HDMI devices with your TV’s remote. Surprisingly, turning this option off resolves the issue with the Apple TV app. To do this, navigate to Samsung TV Settings, then General, and select External Device Manager. From there, choose Anynet+ (HDMI-CEC) and turn it off.

13 Ways to Fix Apple TV App Not Working on Samsung TV

10. Reset Network Settings

If the Apple TV app shows a black screen or the video doesn’t load, reset the network settings on your Samsung TV. This will delete all network-related settings, so you’ll need to set up Wi-Fi again.

To reset the network settings, go to Settings > General > Network and select Reset Network.

13 Ways to Fix Apple TV App Not Working on Samsung TV

Tip: Control your Samsung TV with your phone.

11. Reset Samsung Smart Hub

To further improve the functionality of your Samsung TV, reset the Smart Hub. Keep in mind that this will sign you out of all apps, including the Samsung account. Resetting the Smart Hub may resolve any issues with the Apple TV app.

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Navigate to Samsung TV Settings, then go to Support > Device Care > Self Diagnosis > Reset Smart Hub. Use the default PIN (0000).

13 Ways to Fix Apple TV App Not Working on Samsung TV

12. Factory Reset Samsung TV

If you have tried everything and the Apple TV app still doesn’t work on your Samsung TV, factory reset the TV. This will delete all installed apps and log you out from existing apps. To factory reset your TV, go to Settings, General, and select Reset.

13 Ways to Fix Apple TV App Not Working on Samsung TV

Tip: Turn off voice assistant on a Samsung TV.

Turning off the voice assistant on your Samsung TV is a simple process and can greatly improve your user experience. Here are the steps to follow:

1. Locate the Settings menu on your TV. This is usually represented by a gear or cog icon.

2. Navigate to the Accessibility options.

3. Look for the Voice Guide settings and select it.

4. Disable the Voice Guide feature.

By following these steps, you can easily turn off the voice assistant on your Samsung TV and enjoy a more streamlined and efficient viewing experience.

Mirror Phone to TV

If the Apple TV app isn’t working on your Samsung TV, try casting content from your phone. Learn how to mirror your iPhone’s screen to your Samsung TV, as well as how to mirror Samsung Galaxy phones.

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