13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

Smart View on Samsung Galaxy phones allows you to mirror or cast content to your TV. If Smart View isn’t detecting or connecting to your TV, we have 13 fixes for Samsung Smart View not working.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

Smart View not working on your phone can have various causes. It might occur after an update, due to compatibility, Wi-Fi, or cache issues. Regardless of the cause, the following fixes can solve the problem. Let’s begin.

1. Restart Devices

If the Smart View feature on your Samsung Galaxy phone isn’t working, the first step is to restart your phone, TV, and Wi-Fi modem. This should resolve any issues, especially after an update.

Pro Tip: For Samsung smart TVs, you can restart it by pressing and holding the TV’s Power button on the remote without unplugging it.

2. Use Native Smart View Feature

Earlier, Smart View was available as a standalone app that you needed to download from Play Store. However, the app has been replaced by the SmartThings app.

If you’re trying to connect your Samsung phone to your TV using the Smart View app, it will not work. You must either use the native Smart View feature available in Samsung Galaxy phones or the new SmartThings app.

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To use the native Smart View feature, open the Quick Settings panel on your phone and look for the Smart View tile. Tap on it. Your phone will start looking for nearby TVs. Tap on the TV you want to connect to.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones 13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

3. Check Compatible Devices

Smart View is compatible with Samsung Galaxy phones running Android 4.3 and above. It also works on TVs that support Miracast technology. Make sure your devices are compatible before attempting to use Smart View.

Tip: Use the Google Home app to connect to Chromecast instead of Smart View.

4. Bring TV and Phone Close

For Smart View to detect nearby TVs, your phone and TV must be in a 30-foot range. Bring the devices close to each other to fix any issues with Smart View not detecting or connecting to the TV.

5. Connect to the Same Wi-Fi Network

If Smart View isn’t connecting to your TV, ensure both devices are on the same Wi-Fi network. To check the network on a Samsung Galaxy phone, go to Settings > Connections > Wi-Fi. You can change the network from here. To check the network on a Samsung TV, go to Settings > General > Network > Open network settings > Wireless. Select a different network if needed.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

Pro Tip: Connect the devices using a 2.4 Ghz Wi-Fi network instead of 5 GHz. Learn how to fix the TV not connecting to Wi-Fi.

When connecting your Samsung Galaxy phone to your TV for the first time using Smart View, you may receive a pop-up. Select Allow or Yes on the TV.

7. Disable VPN

If you use a VPN service on your Samsung phone, try disabling it when connecting to the TV with Smart View. A VPN can sometimes hinder the connection between the phone and TV.

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8. Clear Cache and Data of Smart View

If you can’t use Smart View on Samsung, try clearing the cache of the Smart View service on your Samsung Galaxy phone. Follow these steps: Open Settings on your phone and go to Apps.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

Step 3: Tap on the Sort and Filter icon. Enable the toggle for Show system apps and tap on Ok. Step 4: Scroll down or use the search at the top to find Smart View. Tap on it.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

Step 5: Tap Storage and select Clear cache.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones 13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

Restart your phone and try using Smart View to connect to the TV.

If Smart View is still not working, tap on Clear data. Clearing the cache will not remove previously paired devices, clearing data will.

9. Update Phone Software

Sometimes, Smart View may not work if your phone has an outdated operating system. There could be a software mismatch between your phone and TV.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones 13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

10. Update TV Software

Just like a phone, your TV must be kept updated to the latest software version. Generally, the TV updates automatically, but you should also check and update it manually. To update a Samsung TV, go to Settings > Support > Software Update > Update now.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

11. Use SmartThings App

If the Smart View still doesn’t work after following the fixes above, try mirroring your Samsung phone with the SmartThings app. First, install the SmartThings app on your Samsung Galaxy phone if it’s not pre-installed. Then, log in to your Samsung account. Tap on the Devices tab at the bottom and press the + icon. Select TV and follow the on-screen instructions to set it up.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones 13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

Step 5: Once connected, tap on your TV in the list of connected devices.

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13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

Step 6: Tap the three-dot icon at the top and select Mirror Screen.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones 13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

12. Factory Reset TV

Finally, if nothing helps in fixing Smart View not working issue, you must factory reset your TV. Doing so will restore the TV to its original settings and delete installed apps and any customizations that you have made. You must check the manual of your TV for proper steps on how to reset it. For Samsung TVs, go to Settings > General > Reset.

13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

13. Contact Samsung Support

If Smart View on your Samsung Galaxy phone doesn’t detect your TV, contact Samsung support for assistance in resolving the issue.

FAQs About Smart View on Samsung

1. Smart View is automatically updated by your phone.

We hope you were able to connect your phone to your TV using Smart View. If you have an iPhone, learn how to mirror it to a Samsung TV in different ways. Also, discover how to mirror an Android phone to a Windows 11 PC.

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