10 Best Ways to Fix PayPal Not Sending a Security Code
PayPal is notorious for high service and conversion charges, but it remains a popular choice for transferring money. Occasionally, PayPal requires a verification code for login attempts on new or unusual devices. However, there can be a problem if PayPal fails to send the security code to your mobile number.
PayPal sometimes asks for a security code for a few reasons:
– When you use a new device
– When it detects a new IP address
– After multiple unsuccessful login attempts
1. Check the Network Connection
To ensure that you receive text messages without any issues, check your phone’s network connection. If you see only one or two bars, it may be weak. Refresh the network connection by enabling and disabling Airplane mode. Once you have a strong connection, you can request a PayPal code again.
2. Wait for Some Time
If PayPal servers and your phone network are busy, it may take time to send verification codes to users’ phone numbers. You need to wait 5-10 minutes to receive a message from the company.
Sometimes, we overlook the basics. Double-check the mobile number and try requesting a security code again. Even a single incorrect digit can send a code to someone else.
4. Disable VPN
Trying to access PayPal while using a VPN network? An active VPN connection changes your phone’s IP address, which can result in PayPal requesting a verification code. To resolve this, disable the VPN on your phone and attempt to access PayPal again.
5. Disable DND on Your Phone
The system pauses incoming notifications and calls if your phone is in DND mode. Disable DND on your phone by swiping down from the top-right corner if you have an iPhone, or from the top and turning off DND in the quick toggles menu if you have an Android phone.
6. Login From Another Source
Does PayPal still require phone verification? Temporarily switch to the desktop version and try logging in again.
7. Check PayPal Servers
Sometimes, PayPal servers may experience an outage. You can visit Downdetector and search for PayPal to confirm the problem. You must wait for PayPal to resolve issues. Once the servers are functioning normally, request a verification code and try again.
The default Messages can sometimes send important messages to Spam. Here’s how you can find them on your phone.
Android
Step 1: Open the Messages app on your Android.
Step 2: Tap the hamburger menu at the top and open Spam & blocked.
Try to locate your PayPal message in your inbox.
iPhone
Step 1: Launch the Messages app on your iPhone.
Step 2: Tap Filters at the top. Go to All Messages inbox.
Step 3: Find your PayPal security code.
9. Reinstall PayPal
If you’re still having trouble receiving an authentication code from PayPal, reinstall the app and try again. Long-press on the PayPal icon and select Uninstall (or Remove app on iPhone). Then, download PayPal from the Play Store or the App Store and log into your account.
PayPal suggests contacting your mobile carrier to enable short-code text messaging. Depending on the activity, PayPal will send one of two texts. You may receive a text asking you to confirm your activity (reply 1 for yes or 2 for no), or you may receive a 6-digit code to regain access to your account.
When none of the tricks work, contact PayPal using the link below and explain your problem in detail.
Access Your PayPal Account
After recovering your PayPal account access, add your mobile number again. Choose your primary number to receive the text if you have multiple phone numbers added. What method worked for you? Share your results in the comments.
As Fred Humiston, the author behind Twothirds.us, I focus on providing practical and easy-to-follow guides and solutions for a variety of technical issues that people commonly face.
My articles cover a wide range of topics, from troubleshooting out-of-sync audio on TikTok and managing Firestick devices, to understanding the impact of Capcut on video quality and resolving sound issues on Hisense Roku TVs.
I also delve into more general tech tips, like how to block numbers on landlines or use VPNs without Wi-Fi. My goal is to make technology more accessible and less intimidating for everyone, whether you’re a tech novice or a seasoned user. I strive to offer clear, concise, and helpful advice to make your digital experience smoother and more enjoyable.