A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Google Lens is capable of cool things. One of my favorite features of the Lens app is capturing text from images and pictures in real-time. It can also translate the captured texts to over 100 languages. While I rarely encounter issues using Google Lens, some users have reported that the app’s translate feature doesn’t work on their devices.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

If you’re ever in this situation, try closing and reopening the application. If that doesn’t resolve the issue, you could resort to restarting your device. And if Google Lens’ translation still doesn’t work, refer to the solutions below.

For Android Devices

1. Check Cellular Data or Wi-Fi Connection/Configuration

The Google Lens app requires an internet connection to translate text from images in your gallery or photos you shoot. Without the internet, you’d see a ‘No connection’ error message when you open the Translate section of the app.

Check that your phone’s cellular data or Wi-Fi connection is working. Also, check if you can use the internet with other apps. You can close the Lens app, enable and re-enable Airplane Mode, and check if the app now connects to the internet.

If you have any data saver enabled, disable it; Android Data Saver affects Lens translation.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

To grant Lens unlimited access to internet/data usage on your device, follow these steps:

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1. Open your phone’s Settings and choose ‘Apps & notifications.’

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Step 2: Select App info.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Step 3: Select Lens from the applications list.

Step 4: Tap ‘Mobile data & Wi-Fi’ on the app info page.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Step 5: Turn on ‘Unrestricted data usage’.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Granting the Lens app unlimited access to your device’s cellular data or Wi-Fi will enable Google Lens translation to work without network-related disruption, even when Data Saver is enabled.

2. Update Google Lens

Google Lens’ in-app translation service may fail to work on your Android smartphone if there’s a bug in the app version you’re using. Usually, Google promptly releases updates to address these bug-related problems. So, the simplest way to fix Google Lens translation issues is to update the app.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

To update Google Lens on your Android phone, open the Google Play Store and search for “Google Lens”. You can also tap the embedded ‘Update Google Lens’ button below to go directly to the Play Store for the update.

3. Clear Google Lens Cache

The Google Lens translation may stop functioning if the app’s cache data become corrupted. It is not possible to determine if that is the reason for the in-app translate feature not working, but you can try clearing Lens’ cache data to see if it resolves the issue.

Here’s how to do it:

Step 1: Tap and hold the Google Lens app icon on your phone’s home screen or app tray, then tap the info (i) icon.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

To access the Google Lens App info page, proceed as follows:

1. Tap the link.

2. Tap ‘Storage & cache’.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Step 3: Finally, tap the Clear Cache icon.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Launch Google Lens and check if the in-app translation service works.

4. Check App Permissions

If the Google Lens app is not able to translate words in your pictures or images, it may be because the app is unable to detect your smartphone’s camera or storage. To resolve this issue, follow these troubleshooting steps:

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1. Open the Google Lens App info page by going to Settings > Apps & notifications > See All Apps > Lens.

2. Tap on Permissions.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Step 3: If Camera and Storage are in the Denied section, the Lens app might be unable to translate words captured from images. Tap Camera and change its permission to Allow.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOSA Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Step 4: Return to the App permissions page and select Storage. Next, allow modifying Lens’ Storage permission.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOSA Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Launch the Google Lens app and check if translation works.

5. Clear Google Lens App Data

Clearing Google Lens’ data can refresh the app and restore its translation service. Deleting the app’s data, however, also removes settings, accounts, and language preferences; requiring you to reinstall and set it up again. To begin, go to the Google Lens App info page and choose ‘Storage & cache.’

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Step 2: Tap Clear Storage and select OK.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOSA Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

For iOS Devices

Unlike Android, iOS devices do not have a dedicated Google Lens app. Instead, iPhone and iPad users can access Google Lens through the Google app or Google Photos app. If Lens is not translating captured text on these apps, refer to the troubleshooting checks below.

1. Google Photos Permissions

If Google Photos cannot access your device’s cellular data or Wi-Fi, some features of Google Lens may not be available. To fix this issue, follow these steps:

1. Open your device’s Settings menu and go to Google Photos.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Step 2: Make sure Mobile Data is enabled and toggled on.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

2. Google Permissions

If you use Google Lens translation on your iPhone or iPad via the Google app, grant the app necessary permissions for efficient functionality. Without access to your device’s camera and mobile data, Google Lens Translate might fail. Here’s how to check and enable permissions for the Google app on iOS devices. Launch your device’s Settings menu and select Google from the list of applications.

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A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

Step 2: Check that the Camera and Mobile Data options are toggled on.

A Definitive Guide to Fixing Google Lens Translate Not Working on Android and iOS

If none of these methods work, update your Google or Google Photos app on your iOS device.

Translate Fluently

Google Lens is a versatile tool that goes beyond just capturing and translating texts. It can scan QR codes, identify plants and animals, locate places, and more. If you’re having trouble using Google Lens for text translation on your Android or iOS device, refer to the troubleshooting methods in this guide.

Next up, if you’re unsure whether to use Google Lens or Pinterest Lens, check out our guide below. It will help you decide which visual search engine is the right choice for finding similar products and ideas.

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