A Complete Guide to Fixing Netflix Issues on Fire TV Stick

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Netflix is the most-used app on my Fire TV Stick. The app functions flawlessly on my streaming device, but some people face issues while using Netflix on the Fire TV Stick. In this post, we’ll provide eight troubleshooting methods to fix Netflix-related issues on Amazon’s streaming device.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

All the fixes below apply to the Fire TV Stick and Fire TV Stick 4K. These solutions should help you remove Netflix woes.

1. Force Stop Netflix

If Netflix freezes or is unresponsive on your Fire TV Stick, close/force-stop the app and relaunch it.

Step 1: Launch the Fire TV Stick Settings menu and select Applications.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Step 2: Select ‘Manage Installed Applications’.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Step 3: Open Netflix from the application list.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Step 4: Now, click Force stop.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

To close the app on the Fire TV Stick, reopen Netflix to check if the problem is solved.

If you notice any issues with Netflix on your Fire TV Stick after force-closing and restarting the app, you should restart the device itself. Go to Settings > My Fire TV > Restart. You can also restart using the remote.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Simply tap and hold the Play/Pause button and Select button on the Fire TV Stick remote for 4-5 seconds until a prompt reading ‘Your Amazon Fire TV is Powering Off’ is displayed on your TV screen.

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A Complete Guide to Fixing Netflix Issues on Fire TV Stick

You can perform a hard reboot by unplugging the Fire TV Stick and plugging it back in.

3. Clear Netflix Cache

Cache files help apps load faster upon subsequent usage. However, accumulated and corrupt cache data can cause performance issues. If Netflix isn’t working on your Fire TV Stick or the app is lagging, clearing the cache should be your next step after restarting your device.

To do this, go to Settings > Applications > Manage Installed Applications > Netflix > Clear cache.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

To fix issues with the Netflix app, clear the cache and relaunch the app.

4. Clear Netflix App Data

A few Fire TV Stick users resolved Netflix glitches by clearing the app’s data. You should do the same if you’re experiencing difficulties using Netflix on your Fire TV Stick. To do this, go to Settings > Applications > Manage Installed Applications > Netflix > Clear data.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Clearing Netflix’s data on your Fire TV Stick will remove your account from the app. You’ll need to re-enter your account credentials when you sign back into the app after clearing its data.

This process will remove all previously-saved Netflix-related data from the Fire TV Stick. To check if the app now functions without issues, relaunch Netflix and sign in to your account.

5. Update Netflix

Netflix may malfunction on your Fire TV Stick if the installed app version has software bugs. You can update the app to fix these bugs. By default, the Fire TV Stick automatically updates apps. However, if automatic app updates are disabled, you will need to manually update Netflix. Follow the steps below to update Netflix on your Fire TV Stick. Step 1: Launch the Settings menu and select Notifications.

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A Complete Guide to Fixing Netflix Issues on Fire TV Stick

App updates notifications are displayed in this section. If there’s no update notification for Netflix in this section, skip to method #6. Otherwise, proceed to Step #2.

Step 2: Select the Appstore update notification card.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Step 3: Select Netflix.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Step 4: Finally, tap Update.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Netflix will update in the background for 1 to 5 minutes, depending on your internet speed. Launch Netflix after the update is complete.

6. Update Fire TV Stick

Unable to stream movies on Netflix? A bug in the Fire TV OS might be causing app malfunctions. But don’t worry, Amazon regularly releases updates to fix OS-related issues. To update your Fire TV Stick’s operating system, go to Settings > My Fire TV > About > Check for Updates.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

If an update is available for the streaming stick, you will see an option to install the update.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Select this option to start the OS update installation process, which usually takes about 5 minutes or less.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

Note: Do not press any button on your Fire TV Stick remote during the OS update process.

7. Reinstall Netflix

Removing Netflix from the Fire TV Stick and reinstalling it can fix glitches that cause the app to malfunction. To uninstall Netflix, go to Settings > Applications > Manage Installed Applications > Netflix > Uninstall.

You can also reboot the Fire TV Stick after uninstalling Netflix. To reinstall Netflix, search for the app in the Fire TV Stick search section and tap Netflix in the search results. This will redirect you to the Amazon Appstore, where you can reinstall Netflix.

A Complete Guide to Fixing Netflix Issues on Fire TV Stick

8. Reset Fire TV Stick

If other solutions don’t resolve the issue(s) with the Netflix app, restore the Fire TV Stick to factory default. Follow our guide to reset your Fire TV Stick and Fire TV Stick 4K.

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Enjoy Glitch-Free Streaming

Let us know which troubleshooting method worked for you. If the Netflix issues continue on your Fire TV Stick after trying all the methods in this article, we recommend contacting Amazon Device Support as the issue might be hardware-related.

Next up: Unable to stream content on your Fire TV Stick or Fire TV Stick 4K due to Wi-Fi network issues? Read this guide to fix it.

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