A Complete Guide to Fixing Audio Issues in Zoom

A Complete Guide to Fixing Audio Issues in Zoom

Work from home has become the new norm this year with major IT companies like Twitter and Spotify encouraging employees to do so. Traditional meetings and group discussions have been replaced by online meetings and virtual conferences, with Zoom dominating the market. However, the software can be complex for new users, and it can be embarrassing if the audio/speakers stop working during video calls.

A Complete Guide to Fixing Audio Issues in Zoom

Audio issues on the admin side can interrupt a Zoom meeting, which is not ideal for the software experience. There can be several reasons behind this behavior. For example, accidentally hitting the mute button, the PC/Mac being connected to another Bluetooth device, or problems with the audio settings on Zoom. In this post, we will guide you through eight troubleshooting options to fix audio issues on Zoom.

1. Join Zoom Video With Computer Audio

When starting a Zoom meeting, you have two options to join: video and audio. The app will prompt you to join with Computer Audio when selecting the New Meeting option. You can enable the ‘Automatically join audio by computer when joining a meeting’ option to ensure that you join the Zoom meeting with audio enabled.

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2. Check Computer Audio

This has happened to me a few times. That’s because the mute button appears on the Apple MacBook. Sometimes I use the mute button on the keyboard to quickly silence the sound. MacBooks don’t show the LED indicator for the mute button.

You might forget to unmute it before the Zoom meeting. Press the F10 key and make sure you have unmuted the sound on your device.

3. Select Your Device Speakers From the Zoom Audio Settings

Zoom lets you change default speakers for meetings. If you’re using your phone as a webcam or connected to third-party speakers, make sure you’ve selected the relevant accessory in Zoom Audio Settings.

Here’s my story: I used my iPhone as a webcam on Zoom with the EpocCam software. I downloaded the drivers and set up the service. During setup, I changed the Audio Settings on Zoom from MacBook Speakers to EpocCam device.

The next time I conducted a meeting on Zoom, it automatically tried to use EpocCam for audio instead of my MacBook speakers. However, since I wasn’t using the EpocCam app, I couldn’t hear anything from the other side. To resolve the issue, I had to manually change the audio settings in Zoom back to my MacBook speakers.

4. Check Output Volume From Audio Settings

It’s advisable to check the volume before important meetings. Follow these steps to test and adjust volume in the Zoom app.

Step 1: Open the Zoom app.

Step 2: Tap on the Settings icon at the upper right corner.

A Complete Guide to Fixing Audio Issues in Zoom

Step 3: Go to Audio Settings and use the slider to adjust the volume levels.

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5. Disable Bluetooth

Bluetooth can be used on a PC or Mac to connect headphones or TWS. Users often forget to turn off Bluetooth after use, so the next time they have a Zoom meeting, it may connect to a paired device.

A Complete Guide to Fixing Audio Issues in Zoom

In some cases, you won’t hear audio. Disable Bluetooth and make sure it’s not connected to any third-party accessory.

6. Make Sure the Microphone Is Working on Other User’s Side

The audio is working fine on your side. The issue might be from the Zoom attendees. They might be having microphone issues. Kindly ask them to fix the microphone so that you can hear them during the Zoom meeting.

We have already covered a post to fix microphone issues on Zoom. Share the post link with attendees to resolve the issue.

7. Fix Audio Drivers

The audio/speaker issue might be due to corrupt drivers on your PC. Update the audio drivers on your Windows PC by following these steps:

1. Tap the Windows button and type “device manager”.

2. Hit enter to open the device manager.

A Complete Guide to Fixing Audio Issues in Zoom

Step 3: Under Audio Input and Output, you can find the Intel and Realtek drivers for your phone’s microphone. Right-click on the microphone and update the drivers.

Step 4: Scroll down to Sound, Video, and Game controllers.

A Complete Guide to Fixing Audio Issues in Zoom

Step 5: Right-click on the audio drivers and update them (Realtek drivers, in my case).

8. Update Zoom App

Audio not working on Zoom app might be due to a buggy software build. Zoom frequently releases updates to fix privacy issues and bugs. Make sure the Zoom app is up to date by opening it and tapping on the profile icon.

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A Complete Guide to Fixing Audio Issues in Zoom

Scroll down to ‘check for updates’ options, and the app will run an update check, informing you about the latest version available. Download and install the latest build to fix audio issues on Zoom. A few days ago, EpocCam service stopped working on my Zoom account. I updated the Zoom app to the latest version, and it fixed the issue.

Fix Audio Issues in Zoom

Before starting a meeting on Zoom, it’s advisable to check audio, video, and microphone for a smooth meeting. Such an issue breaks the flow of the meeting and makes you unprofessional. Follow the guide above and fix audio issues on Zoom.

Next up: Want to master Zoom software? Read the post below for the best tips and tricks.

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