- 1 8 Ways to Fix Outlook Error 500 ‘Something Went Wrong’
- 1.1 1. Check Your Subscription
- 1.2 2. Check Microsoft’s Service Health
- 1.3 3. Check User Permissions
- 1.4 4. Troubleshoot Your Internet Connection
- 1.5 5. Clear Browser Cookie and Cache or Disable Extensions
- 1.6 6. Remove User Roles
- 1.7 7. Enable Outlook On the Web
- 1.8 8. Use Microsoft’s Diagnostics Tool
- 1.9 Fix the Outlook Error
8 Ways to Fix Outlook Error 500 ‘Something Went Wrong’
Microsoft Outlook is a widely used email client, but like any software, it can encounter errors that disrupt communication. One such error is Outlook error 500. This article will explore eight effective ways to fix Outlook error 500, ‘Something went wrong’. Before we delve into the solutions, let’s understand why this error occurs.
There are several reasons why Outlook Error 500 occurs. Problems with the mail server, internet connectivity, firewalls, and antivirus programs can interfere with Outlook’s connection to the server. Outdated login credentials can also cause authentication to fail. Now, let’s proceed with the fixes.
1. Check Your Subscription
Before resolving the Outlook error 500, verify your subscription status. Microsoft Outlook requires a valid subscription to access all features and services. Addressing subscription concerns upfront saves time and avoids unnecessary troubleshooting, leading to a more efficient resolution.
Step 1: Go to the Microsoft 365 admin center in your preferred browser on Windows or Mac and log in. Step 2: From the home screen, go to Subscriptions.
If you do not have an active subscription to Microsoft’s apps and services, make the payment and resubscribe. Otherwise, move on to the following method to fix this problem.
2. Check Microsoft’s Service Health
One critical aspect to examine is Microsoft’s services health in determining if external factors cause Outlook error 500 ‘Something went wrong. Repeating redirect detected.’ The Outlook and Exchange services rely on Microsoft’s servers and infrastructure, so disruptions can lead to error 500. Follow the instructions below.
Step 1: Go to the Microsoft 365 admin center and sign in.
Step 2: Once logged in, click on Show all.
Step 3: Click on Health and select Dashboard from the side pane.
There will be app and service icons, and their health will be displayed next to them. If you see any incidents or advisories, all you can do is wait until Microsoft resolves it.
Check out this fix if you don’t see any service health issues.
3. Check User Permissions
Sometimes, the ‘User Has No Mailbox and No License Assigned Error’ can be caused by user permissions. In Outlook, user permissions control user actions in the application, and incorrect or insufficient permissions can cause errors, such as error 500.
Ensuring users have appropriate permissions is a crucial step to rule out access-related issues. Proper permissions involve setting up roles and access rights, including sending and receiving emails, accessing specific folders, and managing calendar events.
4. Troubleshoot Your Internet Connection
Having a stable and reliable internet connection is crucial to avoid Outlook error 500. This error usually happens when Outlook faces difficulty communicating with the email server because of connectivity problems. Slow or intermittent internet connections can disrupt the synchronization process, resulting in this error.
We have already covered similar articles. Please see:
– How to fix Windows 10 network connection issues
– Ways to fix slow internet speed on Windows 11
– Best ways to fix Mac Wi-Fi connected but not working
– How to troubleshoot and reset Wi-Fi settings on Mac
If your internet connection is working well with other services, try the following fix.
5. Clear Browser Cookie and Cache or Disable Extensions
Outlook seamlessly operates through web browsers for many users, making it an integral part of their daily workflow. However, Outlook error 500 can sometimes stem from browser issues. Before moving on to more complex troubleshooting steps, it’s essential to rule out browser-related problems.
This method involves checking for browser extensions or plugins that might conflict with Outlook, clearing cache and cookies, or trying to access Outlook in different browsers. Addressing browser-related issues often resolves Outlook error 500, saving users time and frustration. You may want to read:
– How to clear cookies and cache in Chrome for one site
– How to clear cache and cookies in Firefox
– How to clear cache and cookies in Safari
– Best ways to clear cookies and cache in Microsoft Edge Chromium
– How to clear cache in Opera and Opera GX
The following method may fix the issue if this error persists.
6. Remove User Roles
The Global Administrator role gives you access to all settings, so you don’t need to assign multiple admin roles. If you’re not the global admin, contact someone who can reassign your roles.
Step 1: Go to the Microsoft admin center, enter your credentials, and log into your account.
Step 2: Click Users and choose Active Users from the drop-down menu.
Step 3: Choose the name of the user account from the active users list.
Step 4: Click Manage roles in the modal.
“Step 5: Now, uncheck all roles except Global Administrator and click the Save Changes button at the bottom.”
“Uncheck all roles except Global Administrator and click the Save Changes button.”
The changes will take effect shortly. If you’re already logged in, sign out and try logging in again. If this method didn’t fix the issue, try the following method.
7. Enable Outlook On the Web
If you receive the protocol disabled message or Outlook error 500, enabling Outlook web access (OWA) may fix the issue. This error occurs when an administrator removes your permission to access Outlook web.
Note: The below steps can only be executed by an administrator. If you are not the administrator, reach out to the concerned person.
Step 1: Go to the Exchange admin center and log in with your credentials.
Step 2: Click on Recipients and choose Mailboxes.
Step 3: Select the user account to enable Outlook web.
Step 4: From the right pane, click on ‘Manage email apps settings’ under ‘Email apps & mobile devices’.
Step 4: In the ‘Manage settings for email apps’ screen, turn on ‘Outlook on the web.’ Click Save.
That’s it. You should be able to access Outlook web on your computer error-free. If you cannot fix the issue, the following method will help.
8. Use Microsoft’s Diagnostics Tool
Microsoft offers a diagnostic and troubleshooting tool called the Microsoft Support and Recovery Assistant (SaRA). This tool helps users diagnose problems with Office apps, including Outlook. Follow these steps: Step 1: Download SaRA from Microsoft’s official site.
Step 2: Download the tool and open it.
Step 3: Install the tool, select the ‘Outlook on the web’ option, and click Next.
Step 4: In the ‘Select problem you’re having’ screen, choose ‘I can’t run Outlook on the web’ and click Next.
Follow these instructions to troubleshoot your connectivity issues. After completing the steps, restart or refresh your Outlook account by logging out and logging in. This will fix the error and get you back on track.
1. Is the Outlook 500 error specific to a certain version of Outlook?
No, the Outlook 500 error can occur in multiple versions, including Outlook 2016, 2019, and Microsoft 365.
2. What should I do if the Outlook 500 error persists after basic troubleshooting?
If the error continues, contact your IT department or email service provider for assistance. They can diagnose and resolve server-related issues causing the error.
Fix the Outlook Error
After reviewing the text, I have made the following revisions to make the content more concise and impactful:
“Having explored the common causes of Outlook error 500 and provided eight effective ways to fix it, you can quickly resolve Outlook error 500 for uninterrupted communication and a seamless experience.”
Atish Rajasekharan is a tech enthusiast with a degree in Computer Science engineering. He started blogging in 2015 and has since written over 2000+ articles that have been featured on sites like Gizbot, Firstpost, PhoneArena, GSMArena, and IBTimes. At GT, he is known for his informative how-tos, tips, troubleshooting guides, and his expertise in SEO and digital marketing. His tech insights are always accurate and ethical.
As Fred Humiston, the author behind Twothirds.us, I focus on providing practical and easy-to-follow guides and solutions for a variety of technical issues that people commonly face.
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