12 Ways to Fix ‘Something Went Wrong’ Error in Play Store

The Play Store is where users can download Android apps safely. However, it often presents errors. One recent error we encountered when opening the Google Play Store app was ‘Something went wrong, please try again’. If you faced the same issue, this article will help you resolve it.

This error prevents you from accessing content on the Play Store home screen. Additionally, the search feature won’t be fully functional, which may make you think that the Play Store can’t connect to the internet.

There are several reasons why you might encounter this issue. Fortunately, we have examined them and can help you resolve the ‘Something went wrong error DF-DFERH-01’ on your Android phone. Let’s start with the solutions.

Before attempting these fixes, ensure that you have a stable internet connection, as the Google Play Store requires an active internet connection to function properly.

Before fixing the Play Store’s ‘Something went wrong -DF-DFERH-01’ error, make sure it’s not Google’s problem. If it is, you must wait for them to resolve the issue. Use Downdetector to check if Play Store is down: [link].

If everything is business as usual from Google’s end, move on to the following fixes.

Interestingly, you can resolve the ‘Something went wrong’ error in Play Store by logging in with another ID, as not all Google accounts experience this issue. Here’s how:

Step 1: Open Play Store and tap your profile picture icon in the top right corner.

Step 2: Tap the down arrow button next to your account.

Step 3: Tap ‘Add another account’. You might be required to enter your device passcode or provide a fingerprint.

Step 4: If asked, choose Google.

Step 4: Enter your email ID and click Next.

If you don’t have one, tap Create account and follow the instructions. Enter your Google account password and tap Next. Read Google’s Terms of Service and tap I agree to continue.

3. Reset App Preferences

App preferences allow you to modify apps on your device. You may have disabled essential apps for the Play Store’s functioning or made changes to other system apps, resulting in issues like ‘error retrieving information from server’ in the Play Store.

No need to panic. You can use reset app preferences to fix this issue. However, doing this will reset the settings to default. Here’s how:

Step 1: Open Settings > Tap Apps.

Step 2: Tap Manage apps.

Note: For some Android devices, it may be labeled as ‘See all apps’ or something similar.

Step 3: Tap the three dots at the top right corner.

Step 4: Tap ‘Reset app preferences’.

Step 5: Next, tap Reset apps to confirm.

In our testing, we eliminated the DF-DFERH-01 error from Play Store, but the ‘Something went wrong, please try again’ message remained. If you’re experiencing this, move on to the next fix.

System services and apps like Google Play Services and Play Store continuously run in the background, as they are essential for the proper functioning of your device’s OS. However, even these services need some downtime.

By force-stopping Google Play Services and Play Store, you can interrupt the process and allow these services to start a new session. This quick restart can eliminate any temporary files that may be causing DF-DFERH-01 Play Store errors.

Here’s how to do it:

1. Open Settings and tap on Apps.

2. Tap on ‘Manage apps’.

Please note that for some Android devices, this option may be labeled as ‘See all apps’ or something similar.

Step 3: Tap the three dots in the top right corner.

Step 4: Access Google Play services by selecting “Show all apps” from the menu on your device.

Step 5: Tap Force Stop and confirm.

Step 6: Repeat the step for Play Store.

Note: While performing these steps, ensure that Play Store and Google Play services are enabled. While it’s not possible to disable it on every Android smartphone, it’s still good to check and ensure.

5. Ensure to Provide All the Necessary Permissions

All apps on your Android smartphone require permission to function correctly. This also applies to system apps, such as Play Store and Google Play services. Here’s how to check and enable these permissions.

Note: The steps are mostly the same for all Android devices, although some options may vary.

Step 1: Open Settings > Apps > tap ‘Manage apps’.

Step 2: Tap the three dots at the top right and choose ‘Show all apps’.

Step 3: Find and open Google Play services.

Step 4: Tap App Permissions (or Permissions).

Step 5: Enable all permissions. Open the option under Not allowed and choose ‘Allow only while using the app’ or choose Allow.

Step 6: Go back and open Play Store, providing all necessary permissions.

Google updates the Play Store to fix the ‘Something went wrong DF-DFERH-01’ error. Updates are typically automatic, but you can also manually check and update the Play Store. Here’s how: Step 1: Open the Play Store and tap your profile picture at the top right corner.

Step 2: Choose Settings and tap About.

Step 3: Tap ‘Update Play Store’ under ‘Play Store version’.

If updates are available, the Play Store will automatically update in the background.

Interestingly, there is one trick that works on almost every issue on your Android phone: restarting it. When you restart your smartphone, it will close all sessions and temporary files, which can cause errors. When the device boots up again, it will start a new session without any errors. Here’s how to restart your device: Step 1: Press and hold the power button. If Google Assistant wakes up, you can press and hold the volume up button and power button. Step 2: Choose Reboot and tap it again if asked.

8. Clear Cache

Cache files help apps load content faster. Each app stores temporary files on your device, which are usually cleared automatically. However, it’s better to clear these files manually. Why? Accumulated cache files can cause errors like ‘Something went wrong’. Follow these steps to clear cache files: Step 1: Go to Settings > Apps > Manage apps.

Step 2: Search for and open the ‘Google Play services’ app.

Step 3: Clear data and cache.

Some devices, particularly those with stock Android, may require you to navigate to ‘Storage and cache’ and choose Clear cache.

Step 4: Tap OK to confirm.

Step 5: Repeat the steps for ‘Google Play Store’.

Note: Clear only the cache files, not the entire storage, as this might affect the app’s operation. However, if you still encounter the ‘Something went wrong’ error in Play Store, try clearing the files.

The Play Store is an internet service that requires correct device time and date for proper function. If you experience issues, follow our guide on fixing incorrect time on Android and see if it resolves the problem. A tip: After resetting the time, restart your device for a fresh session of all the Android services.

10. Uninstall Play Store updates

Updates are meant to resolve issues, stabilize the service, or introduce new features. However, they can also become problematic if there are bugs. It is possible that the Google Play Store error you’re currently facing is due to the latest update. Fortunately, you can resolve this by following these steps:

Step 1: Navigate to Settings > Apps > Manage apps.

Step 2: Tap Google Play Store

Step 3: Choose Uninstall updates.

Step 4: Tap OK to confirm.

11. Log Out and Login to Play Store

When you log out from an app, it stops the current session on your profile and clears temporary files. This may resolve any Google Play Store errors on your Android device. To start a new session, follow these steps:

1. Open Settings and go to Accounts & sync.

– On some devices, go to Passwords and accounts, then select Google.

Step 2: Tap the Google account you want to remove.

To remove an account, go to Step 3: Tap More and choose Remove.

Step 4: Tap Remove account to confirm.

Step 5: Open Play Store and tap your profile picture at the top right corner.

If you have only one account, sign in.

Step 6: Click the down arrow button next to the current account.

Step 7: Choose ‘Add another account’.

Step 8: Enter your device passcode in Google.

Step 8: Enter your email > tap Next.

Step 9: Enter your Google account password > tap Next. Step 10: Tap I agree to continue.

12. Update Your Android Phone

Google updates its apps and services to support the latest version of Android. However, if you don’t update your device, you might encounter this Google Play Store error. Here’s how to check and update your device to the latest version, if available:

1. Open Settings and tap About phone.

Step 2: Choose the software version

When it comes to selecting the right software version, it’s important to consider various factors. One key factor is the specific needs of your business. Analyze the tasks you need the software to perform and the features that are essential for your workflow.

Another important factor to consider is your budget. Determine how much you’re willing to invest in the software and explore different pricing options. Keep in mind that more advanced versions of the software might come with additional features, but they can also be more expensive.

Additionally, it’s crucial to research and compare different software versions. Look for reviews and ratings from other users to get an idea of the pros and cons of each option. Consider the reputation and reliability of the software provider as well.

Lastly, take advantage of free trials or demos offered by software providers. This allows you to test out the software and see if it meets your needs before making a final decision.

By carefully considering these factors, you can make an informed decision and choose the right software version for your business.

Step 3: Update your device by tapping download and install.

Note: Some Android devices may require you to go to System > System update to check for updates.

If there’s an update, tap to download and install it. That’s all.

1. Unable to download from Play Store?

There are several reasons why you may be unable to download from Google Play. Make sure you have a stable internet connection and sync your account.

2. How to uninstall Google Play Store?

You cannot uninstall Google Play Store from your Android smartphone as it is the default App Store. It is only possible if you have rooted your device or purchased an Android smartphone without Google Mobile Services.

3. Is it safe to clear the Play Store cache?

Yes, clearing the Play Store cache is safe. Cache files are temporary files that improve the loading speed of certain app elements, so deleting them won’t impact the app’s performance.

There are numerous third-party app stores for Android. However, for optimal protection against hackers and malware attacks, it is advisable to select the Play Store. We trust this article assisted you in resolving the ‘Something went wrong’ error in Play Store. Additionally, find out how to download Android apps that are not available in your country from the Play Store.